Baylor Scott & White Urgent Care Waco (Lacy-Lakeview) - Waco (TX)

5 /5 Stacey Daniel: The receptionist was wonderful. She was patient and helpful with what I needed for my DOT physical. The clinic was very busy with a long walk in wait, flu season. Everyone that came in was greeted and the wait was fully explained so each person could make a decision to stay or go. I had made an appointment which was honored after a very short wait. The exam was quick and easy. All clinic employees were very friendly and efficient, all while having a very busy day.

4 /5 Vannessa Esquivel: I cant thank Felicia, the Nurse Practitioner, enough! From the moment I walked in, Felicia made me feel comfortable and heard. She was thorough, compassionate, and took the time to listen to all of my concerns. I felt like I was in great hands, and her professionalism really stood out. Its rare to find someone who genuinely cares about your well-being, and Felicia truly does. Thank you for making my visit so smooth and reassuring. Highly recommend her!!

1 /5 Jana Funderburk: Took my 9 year old son, who was on day three of fever, aches, etc, to the clinic yesterday. The nurse was quite rough with the Covid test— after the first nostril, my son said it really hurt and would barely let her finish. He then wouldn’t let her take more nasal swabs to do a flu test. He became tearful and was clearly not feeling well (with the temperature of 101.) We tried again with me holding him in my lap so she could get it done, but he was really fearful and wouldn’t allow it. I finally told her “I guess we just won’t get this done today— I’m not willing to physically hold him down.” The nurse spun on her heels without a word and left the room without looking back. It was unprofessional, and I watched her leave in surprise at her rudeness. My son continued to complain about one nostril hurting through the evening after our visit to the clinic. In the middle of the night, he had a massive nosebleed coming out of that side. It’s morning now and he just had yet *another* nosebleed coming out of that same nostril. I want to express my dissatisfaction with the way my son was cared for and the way we were treated by the nurse. If a clinic isn’t up for treating pediatric cases with some gentleness and compassion, it should not accept pediatric patients.

5 /5 Josephine Polansky: Very pleased. Front desk was accurate and efficient. Happy copay less than anticipated. Nurse/technician taking vitals was compassionate, efficient and thorough. Very grateful lab on site, and lab tech there on weekend to complete test so physician could diagnose and prescribe medicine. I very much appreciate the reminder, in the exam summary clinic provided at checkout, that once I feel better I should contact my pcp for another lab test. I like being able to compare normal results against any future flare-ups.

2 /5 Libby Thoma: Waited 1 hour past my appointment to see the doctor. Only 2/3 prescriptions sent to the Walmart pharmacy. The pharmacy wouldn’t fill one of the cough medicine prescriptions so I called the clinic and they told me to call around town until I found a pharmacy that would fill it. It was extremely frustrating. Of course, no one in town carries that cough medicine anymore. Then I called back and told them that my inhaler prescription was not filled. They never did fill that one. Highly annoying experience and very disappointed in the Bel Meade site.