Baylor Scott & White Clinic - Burnet - Burnet (TX)

2 /5 Raemi Poitras: The staff was WONDERFUL! Once I saw Dr. Matul Patel it went seriously downhill. He was not cordial and never smiled. He didnt seem to care or believe that I am disabled. I was only there for a ADA placard to help me until August, to get home to Oregon as I am really in a bad way currently. I did not ask for any pain meds. He admitted he couldnt read the x-rays so I waited 2 full days for them to be sent out only to be told that Dr. Patel had decided I only had mild arthritis and he wouldnt be helping me. Very frustrating and unprofessional. I am barely walking at this point;

1 /5 Samantha Leavitt: The front staff have no integrity! I had a problem that I went up to the clinic to resolve. The front desk lady, Sally, said it will be waived and my son could get his school physical done. So on the day of the appointment we went in and got everything done. Once we were checking out this other lady, Melissa, popped up completely ignoring me talking to only my son. Even when I was trying to address her. Said he will be billed??? When she finally did acknowledge me she said he is 18 and she cant talk to me. Well he gave her permission to have a conversation with me. She honestly could have handled that so much better. Not once did anyone apologize for any confusion. We were not supposed to be billed bc it was a service they were completing. But instead of talking to me at the very beginning of the appointment about any confusion. She let us go in so they can get their money later. No balance was ever mentioned when checking in. She even admitted that I should have been consulted before the doctor saw us. Then I asked her "you cant talked to me but she had me sign this paperwork stuff"? She also admitted it was another error. I want someone higher up to give me a call bc is this how yall serve the community? They said it was waived then sneak around and bill anyways? This is integrity! This was a service they were doing with the school. They cut the service short at the school after we paid and said come by the clinic to finish. Now we are billed again.

1 /5 Branden: First off I went into the office to have Mr Mulkey sign a paper from the social security administration given to me directly from them with instructions from the disability office. However Mr Mulkey wanted to take it upon himself to change the rules and decide on how and who and when that paper would be signed! He stated that it was not his job and he was not authorized to sign a paper like that. However the year before when I first was diagnosed with the herniated disc he signed a paper saying return to work. He didnt even realize or know that I had been to another doctors office and had more MRI scans done. He stated to me that he was not going to sign off for one hernia and I told him that he needed to look at the chart a little better because I have been diagnosed with several since his last visit. I have been given less than mediocre care with no amount of urgency whatsoever from him. When I stated this to him he got mad and said he didnt have to take this from a patient and I could leave. I asked him for a wheelchair and he stated he didnt care how I got to the parking lot and that if I didnt leave that he would call the cops! Furthermore, Mr. Mulkey lied to me and told me it was illegal to record in his office! He was very rude to my witness that I had sitting in with me. THIS IS VERY UNPROFESSIONAL CONDUCT ESPECIALLY FROM A DOCTOR! MR MULKEY STATED HE WAS GOING TO TURN ME IN FOR BAD CONDUCT

5 /5 C SWEEDEN: Dr. Patel is now my primary. I have been twice so far. He is so great and listens and the whole staff is friendly. Facility is spacious , clean and lovely.

1 /5 T T: The front staff is very slow and the lady was rude. I didnt like her attitude but I really like my new APRN violet she is awesome. If I didnt live 7 min away and if Violet wasnt working there I would not go. Violet you rock!!!! I give this place 1 star Violet you get 5 stars for being so approachable and knowledgeable.