Auto Express - Whitehouse (TX)

1 /5 Marion Bush: They dont have the necessary skills to repair foreign cars. But they wont tell you that when you call to make an appointment to drop your car off. Instead they keep your car for 8 weeks before they admit they have no clue what to do. Meanwhile they have charged you thousands of dollars for that 8 weeks. Then they offer you a very small fraction of what the car is worth (if it was operational), to get you to walk away from it (and the thousands of dollars in charges), having led you to believe the car is junk. Then suddenly within 2 weeks, your car is seemingly repaired, and on their lot for sale at a premium price, because they took it to the proper repair shop to have it fixed. If only they had said they didnt know how to repair it before messing with it to the tune of thousands of dollars. I dont know if thats "just business", or if its shady business. At the very least, once it was repaired, I should have been contacted with the option to return the small amount I received for the car plus pay all repair charges to get my car back. But instead, they will make a hefty profit for themselves by duping a widowed senior citizen.

5 /5 Daniel Macrini: Brock and his guys guys come highly recommended and I saw why. Professional, friendly service and a fair price. Go in realizing you will be charged for a diagnostic on your vehicle. I understand the charge, but I would have liked to have known up front. The money is not the point to me, it’s the transparency, or lack there of, but many may not be able to afford $130 just to find out what’s wrong with it. Our hypothesis is a transmission on a 9 year old car with 207,000 mi on it, so off to buy a new car. All in all this is a very good place to bring your vehicle for repairs and I would go again if needed.

1 /5 Diana Campo: Worst experience ever. We trusted Auto Express with a coolant leak repair — $1,064 later, the car had even more problems the same day we picked it up. The leak was worse, and the engine started acting up immediately. When we took the car back, instead of standing by their work, Auto Express quoted almost another $1,000 and claimed it wasn’t their responsibility, saying the car was “thoroughly tested” before we picked it up. We took it to another shop, where the mechanic confirmed how poorly everything was handled. Workers were extremely rude and uncaring- would not recommend this place to anyone!

5 /5 Trisha Latham: This is a great business! Brock, Patrick, and the team of technicians have taken such good care of me and my car. Their recommendations and quick turn around times have been fantastic! To top it off, I so appreciate easy and clear communication with no issues answering questions. Very Happy! Highly recommend!⭐️⭐️⭐️⭐️⭐️

1 /5 Malachi Coplan: Took my car to multiple places to get a proper consultation, this place wanted to charge me for a repair that other shops said wasn’t anywhere near an issue. Be aware, there are plenty of great options for car repair in Tyler