Aura Nail Salon - Allen (TX)

3 /5 mia luckey: I usually enjoy coming here for the convenience, cleanliness, ambiance, and the staff are generally friendly. However, I’m honestly debating on if I’ll return because of this last visit. I always get a French gel manicure and gel pedicure. I had a male nail tech, and woman pedicure tech. She did a great job, but it did take a while for her to get to me because she was finishing someone else. (Understandable) What I’m upset about is the outcome of my nails. Attached below is my nails exactly one week, and two weeks after my appointment. I don’t know the name of my nail tech but he was rough and careless, (which I did communicate that) and was inefficient in providing a quality French set. There were several times were the other male employees would come by, make a comment or a joke and my tech would respond with cussing (like saying f* you, followed by laughter) which in my opinion is so unprofessional. Coming from someone that works in the beauty industry, I really hope these reviews get taken into consideration, where training in technique and professionalism are applied. I do think there are some great techs here, but I’m not sure if it’s worth the hassle anymore.

1 /5 Ximena Silva: I’ve been visiting this place for over a year now, often bringing my mom, my daughter, and my niece along. Typically, I come with my daughter every 2-3 weeks. The facility is clean, and the managers are usually friendly. However, weve encountered several issues due to a lack of communication and accountability. The technicians often react poorly to feedback or suggestions, making excuses rather than listening to our concerns. This has created an uncomfortable environment, especially when they start speaking in their language when frustrated. It often feels as though the customer is never prioritized. Each visit costs us between $200 and $300. Unfortunately, today I didnt receive what I requested. When I tried to explain that the tip of my French manicure was too high and looked unappealing, the technician became offended. Instead of simply acknowledging my request and offering a correction, they insisted it was due to the product or the design I had chosen. The situation escalated unnecessarily, making the technician feel terrible rather than addressing the issue positively. When I indicated that I couldn’t stay to have my nails redone, they opted to remove the work instead but still charged me for it. Moreover, they didnt apply the student discount they usually give my daughter. I was charged for the removal of a job they hadnt executed properly. It’s not just about the $15; it’s about the principle. They may have made an extra $15 today, but theyve lost two loyal customers, as we will not be returning.

1 /5 Michelle Morgan: Never again absolutely horrific experience. And mind you I’m a super kind hearted loving like just good energy and they were the totally opposite and to top it off two days later I have to get a fill so what does that tell you someone didn’t do their job! This was literally two days ago and as you can see the nail on the side is coming apart. They wanted to charge me more than $70 in between the rudeness of the man named Tom and how many times he had to redo my French manicure realistically I shouldn’t have paid anything, but I’m not that kind of individual. I’m not sure what it is within this area why the nail technicians are so hard and rare to find good ones I guess I just have to stick going to Dallas to get my nails done to get good work done.