1 /5 Zoe Brown: I visited this salon today after it was recommended to me by 2 people and since it is near my house. As soon as I walked in, I was not greeted and immediately heard “What do you want?!? Pick a color.” After I stated that I would like medium-length almond-shaped acrylics with a french tip design, the man pointed to the chair and didn’t say a word. After taking a seat, I was not asked if I would like anything to drink or even made to feel welcome. The male tech did not say a word to me but hummed and sang music as he began working on my nails. After applying the acrylic set and constantly huffing and puffing, I noticed that one nail was completely crooked…literally lopsided and pointed sideways. After asking if it could be fixed, he snatched my hand and filed away until the nail’s length did not match the rest. After addressing the issue, he angrily filed off the nail and applied another. While doing the design, he did not ask if it was to my standard or even bother to show me his work after completing the first nail…he simply did the design one by one and rushed me to put my finger under the UV light. Eventually, I noticed that all of the french tip designs were crooked; however, one nail stuck out in particular as it was extremely uneven and tacky. After asking for him to simply add a bit more polish to the line, he said “Why are you just now saying something?!?” I responded “You never gave me a chance to actually look at my nails before snatching my hand and continuing” to which he replied “You have eyes so look at them. You would have seen if you weren’t on your phone” I WAS ABSOLUTELY ASTOUNDED!!! I reiterated that I was not provided with a chance to see them before he threw them under the lamp and that it was my first visit and that his customer service (as well as the quality of work) were extremely poor and disgusting. Furthermore, I informed him that I promptly put my phone down every time that he switched hands and that I had not even touched my phone since he finished with the shaping and proceeded to start the designs. I also mentioned that his attitude was unnecessary and that if he was in a rush (as he rushed the entire service) or did not want to be there that he should not have taken me as his client. He shrugged me off and after “fixing” the nail, he said “See?!? You see it now?” I was quiet for the remainder of my service as I could not believe that I was being treated this way. I asked the tech if he was the owner and he stated that he was the manager but I believe that he was actually the owner and attempting to save face after I asked. I am beyond disappointed and I will NEVER return to this “business” and I walked out with only 1 out of my 10 nails looking decent.
