1 /5 Tiffanee Guillory: Poor customer service and a poor quality pedicure. Very disappointing especially since I had not been to a nail shop since before COVID-19.
I arrived to Artist Nails & Spa Pasadena, TX at 10 AM with an appointment scheduled to get a pedicure with a group of co-workers. I was greeted and directed to the pedicure chair grouped with my party. The water was nice and warm. During this time, our party enjoyed each others company as we talked amongst each other. We were all asked if we would like something to drink.
At last, and older man came to start my pedicure. He did not greet me. He did not ask if I would like to turn on the massage chair. He did not show me a schedule of pedicure services to ask which pedicure service I would like to receive. He started surveying his materials to begin a pedicure. As he inspected his materials, the pedicurist next to him had to direct him to the proper cuticle cream to use. The older male pedicurist went through the motions of what a pedicurist would do during a pedicure, but every action was simply going through the motions. I had to go and pick out the color that I wanted after the pedicurist attempted to cleanse my feet and cut my nails and cuticles. My feet and legs were then lotioned and massaged.
Next, the pedicurist painted my nails. My cuticles were not pushed back or trimmed much, so some nails still had skin on the nail. This was epecially evident once the polish was on top of the skin and nails and there was a hump under the polish where skin and nail met. Once the pedicurist was complete, he placed my feet in the pedicure shoes and I had to continue to sit in the pedicure chair for a few more minutes. The surrounding pedicurist continued to look at the work that their coworker had completed. Once they would take a glance they would smile up at me and say something to one another in a language other than English. Finally my pedicurist returned and offered me finger nail service. I quickly declined as I was extremely ready to leave this nail salon due to the poor pedicure service I had received.
Needless to say, I will not be back.
