5 /5 Glick Benjamin “Ben”: Wow, if a 15 minute phone conversation with a client you have never met and has literally spent no money with you yet, is any sort of a measurable metric, this might happen to be the absolute best mechanic in Waco.
Short and Sweet - 5/5 everything - I explain below.
Friendliness - absolutely top tier - I made an appointment over the phone with them yesterday afternoon, and ended up not being able to honor it this morning, and I received a call from the OWNER, who wasnt upset or angry, but called out of genuine care for me, and explained that they hadnt seen me this morning, and they wanted to make sure I was okay, and that if I needed help they were willing to help as best they could. When I explained that I had ended up doing another service center, the ABSOLUTE friendliest conversation followed, he made sure that I was being treated well at the other center, didnt trash talk anyone, or act upset, just genuinely cared about making sure that I was getting the best deal and me and my car taken care of. I quite literally felt like family. This was incredible, the absolute best customer care I have experienced in Waco yet.
Pricing - WOAH, so basically I got a quote from another establishment that was 4k for repairs and I called here just to ask if they did estimates and if so, what might they charge? They gave a phenomenal estimate, almost a 1000 dollars less than my original estimate from the first establishment, I actually used their price estimate to get the other mechanic shop to price match to it. And let me tell you, the guys here, especially the owner will literally walk you through EVER part of the pricing, I felt so open and clear about how they shared stuff, again, absolutely mind blown, just the best service and transparency youll find in Waco.
Finally - Just how comfortable I felt coming here as a student from Baylor, but not being native to Waco. I mean this with all sincerity, I could not feel more trustworthy or safe with any other shop in waco, the way they called, shared, encouraged, just made sure that my priorities were at the forefront of my experience made me feel incredible. Absolutely wonderful.
Final note - I wanted to share the comment that the owner shared with me at the very end of the phone call -- "[name] even if you dont end up doing any work with us, we wanna make sure you feel safe in waco, Ive lived here my entire life, if you have any problems or concerns swing by regardless, well help whether it be directions, car problems, or anything in between, youre more than a customer to us"
And Ill leave it at that, it is a damn shame Google that you can only leave 5/5 stars and not higher. Thanks again Advanced, God Bless.
