1 /5 Angela Smith: Let me start by saying Consumer BEWARE! This review is to help others avoid what Ive dealt with over the last couple weeks. If you do a little research you will find Accurate Automotive
( also known as accurate radiator or Beaumont radiator) has 2 complaints filed by previous customers with the Attorney general of Texas for consumer protection. There are also some Google and BBB reviews showing others who have had problems as well. Sadly, I didnt know anything until I started to have issues with the mechanic, and did a few searches for myself. I had used this mechanic Jose Rodriguez three times prior and had no issues. This is the reason why I felt safe taking my vehicle to have it worked on at his establishment.
I have used this mechanic in the past and had no problems, but this time was very unhappy with the turnout. I started off by having to pay cash for the parts which is fine, the very next day I received my vehicle paid for labor and my vehicle seem to be running just fine. I had to have my alternator replaced and a belt tensioner. 2 days later Ive got warning lights popping up on the dashboard, I take it back to the mechanic he reassures me that its covered under warranty hes going to change out the alternator states that sometimes these parts can be defective. He replaces the alternator in a quick time frame I leave a happy customer, however my car has warning lights on the dashboard again 2 days later. This time he informs me that he has to talk to the auto parts store to get a refund or have them order a brand new alternator from the dealership. This took several days it interrupted my work schedule, I was left without a vehicle he stated that he had a new alternator in hand would finish my vehicle as soon as possible but stopped communicating properly and started to show untrustworthy behaviors. After the 13th day I had to go in person because he would not answer my calls or respond to my text messages, I find out that he has gotten a refund from the parts store tells me that he has the alternator from the dealership in hand however in person could not show me that he actually had the alternator could not even show me a receipt, I let myself into his shop to go straight to my vehicle pop the hood only to find there is no alternator whatsoever in the car. He keeps telling me that he has the alternator however refuse to show it to me or the receipt , told me that I call him too much more than his own wife, demands that I am not to call him again until 5:00pm that day that he would have everything finished, I received text messages from him at 3:45 p.m. with pictures showing that he had completed the job and the car was ready to go but he demanded that Im not show up a minute before 5:00 p.m. To pick up my vehicle which is deliberately causing me more time lost and inconveniences. In those text messages he used very foul language made accusations that I was accusing him of being a liar, but hey if the shoe fits wear it! I never called him a liar I just asked for him to show me proof that he did indeed have the alternator and he could not. So this must be his own conscience. Theres so many more details and not enough space on this Google review to add them all. When you offer a warranty on your work the customer thats paid in full should have first priority over any other new customer. It seems this guy is very overwhelmed with his workload, and has the tendency to juggle his customers around.
What he should have done is bought the new alternator himself and dealt with the auto parts store in his own time. That would have been the honest thing to do. He should have completed this in a timely manner and not been a difficult person to deal with or contact. He should have thought of the situation he was putting me into having to wait on him to complete the warranty work. He was paid in full on the 1st alternator on August 14th. My vehicle went into the shop August 13th of 2024 and was in and out of his possession until yesterday August 28th 2024.
