1 /5 BL: Date: 11/08/2025
Time: 11:02 am
Order: 588981
For the last couple of years, have purposely stayed away from Whataburger down in the Corpus Christi area due to food quality and customer service.
Today, on a trip back home from Uvalde to the Corpus Christi area, for lack of an actual fast-food restaurant besides McDonalds, we unfortunately made the quick decision to stop at this Whataburger and ordered via the drive thru.
We ordered 1 Number 1 with cheese, no tomatoes, extra veggies with mustard and mayo. What we got was a Number 1 with Tomatoes. The mustard was only at the bottom of the sandwich. The sandwich was warm at best and the french fries were much worse as to temperature for 11:02 am.
We (my wife) also ordered 1 Number 1 with cheese, ketchup and pickles only. We made the order, and she repeated it two more times as the young lady was apparently bound and determined to have mayo put on it. Apparently, she may have got confused with Mayo and Ketchup, or maybe it was their similar colors? Well, when my wife got her burger, it had Mayo and Pickles. No Ketchup and Pickles only. Again Maybe "MAYO" AND "KETCHUP" sound the same even after stating it 3 times? She also requested hot/crispy french fries. The French Fries were literally barely warm, more than likely because they were pre-cooked and set under a warming light.
its understandable that everyone makes mistakes, I get that but sometimes you have to stop and ask, what is going on! Mayo for Ketchup, No Tomatoes for Tomatoes. Warm as opposed to hot. Made YOUR way! They need to try and make it MY way, not theirs. They either dont know how to do their job or really dont care. I think it may be a little bit of both.
This is the very reason after spending over $21.00 bucks and get the poor food quality/preparation that is why we swore off Whataburger. Probably should have got a taco at the local gas station. I dont know about anyone else, but $21.00 dollars is $21.00 dollars. I earned my money and worked hard for it. I want the same in return, $21.00 dollars worth of food as it was ordered. Poor Form Whataburger!
Literacy, basic understanding of how to do a job is necessary even with taking orders/preparing food for customers. Secondly, Hey management. Try "Pay for Performance" . Us older people had to do that, or we had to look for work elsewhere.
Oh well, shame on us, as we stayed away from Whataburger based on this. We very well should have stayed away from this location for sure. An experience at MacDonalds would have been a lot better.
Do what you want, we however are done with Whataburger.
