1 /5 Jamie McCord: I don’t like to complain about service, but last Sunday my kids wanted to go eat breakfast at Werner’s and it has been our worst experience ever. I was hesitant of going as we had not been in a year due to a previous experience. When we arrived at 8:45 it took about 20 minutes for our drinks to come out and our order to be taken. When our food finally came the majority of the hashbrowns were burnt, the sausage was cold, and when we asked for ketchup the waitress (Kim) grabbed a container (they use the to-go cups for ketchup) off of the table behind. That is just plain disgusting. We finally left the restaurant almost 2 hours later (for breakfast).