Villa Azur - Dallas (TX)

1 /5 Theresa Ely: We had reservations at the Villa Azur restaurant at 6:15. We arrived at 6:15 and were told we were booked at the living room (bar/lounge) not the Villa Azur. I showed a screen shot of our confirmation to the hostess, and she replied "thats not good". She actually did good and had us seated at 6:25. We placed our order for food (a simple pasta dish) and wine at 6:30 and advised the waiter we were going to the concert at 8:00. Wine came soon, but that was the last we saw of the waiter. At 7:10 (no food yet) we asked to speak to the restaurant manager. At 7:20 we asked to talk to the restaurant manager or hotel manager. At 7:30 (no food yet) asked again. At 7:45 (still no food) we were preparing to leave to go to the concert. The restaurant manager (Daniel) came by then and said "you do realize you were booked in the living room lounge right?" I showed him the screen shot of the confirmation and he said "thats unfortunate". I told him my complaint was that we had ordered dinner 1 hour and twenty minutes ago and now have to leave. All he kept saying was "I understand your frustration", thats all! .....We enjoyed a dinner of pretzels at the concert venue. Very disappointed.

1 /5 Meg Kroener: I have never left a review but felt compelled enough to do so in hopes whomever owns this restaurant can get a better understanding as to why their staff is actually stealing money from them with their laziness. The food was mediocre but I was grateful they were open. The service was awful. All of the servers/bartenders sit in the corner with their manager Genevieve. I don’t know what they are doing over there, I believe they may have been on their phone based on the light reflecting on their faces. I wanted to think maybe there was a manager who would care that I sat with an empty drink, multiple times, having to ask the dishwasher/bus boy to please grab one of the bartenders sitting in the corner with Genevieve to serve me. By the way, I have 3 drinks over 3 hours so I wasn’t expecting a new drink at an abnormal rate. I worked my way through college in service as a waitress and bartender, so I could understand a delay if the bar was busy; but the only reason for the wait was because these workers were in the corner with their manager and they all were on their phones. At one point I heard Genevieve say, “when will I see you girl.” It was clear that she doesn’t want to be a manager, she wants to be a cool girl. They ended up turning on all of the lights and kicking every one out at 11pm on a Thursday. There were about 40 people there still enjoying their time. It felt like I was at a kohl’s and their manager said “store closed.” It is actually sad for whoever owns this place if they are looking to make money. It’s not external factors, it’s your staff, chasing money away, literally. Not what you would expect at a W.

5 /5 Rachel Gray: Im surprised to see so many negative reviews, in fact, I always look at Yelp to see pictures of the dish I want to order. I made the mistake of not looking prior to our arrival and noticed a very low Yelp score. We almost just had a drink and left but the service was great! We were seated immediately and to be honest, we were pretty late for our reservation the place was empty, but it was a Wednesday evening. The fish was cooked extremely well and was very flavorful. The lets get guava drink was tasty and refreshing! Server was attentive and frequently checked in to make sure we didnt need anything. Very upscale vibe, welcoming and good music. Would visit the establishment again when were in the area.

1 /5 Shelby Homewood: Terrible experience here. Came for dinner to start a girls night but we got stuck here for so long it ruined the rest of our evening plans. When we got there we were the only ones there other than a few at the bar. Our dinner took over 3 1/2 hours due to extremely slow service, we were only able to order 2 drinks in this time as well. When it was time to leave we had to hunt them down for our checks. The manager seemed to care less when we shared our experience with him on the way out. Do not recommend coming here at all.

2 /5 Clark Costa: ⭐️⭐️ | Style over substance — one of the most disappointing high-end dining experiences I’ve had in Dallas We had a 5:15 reservation this past Saturday night (party of four — my wife, my business partner, and his wife). The restaurant was nearly empty when we arrived — maybe five tables occupied in total — so we expected smooth service. Instead, what we got was one of the worst service experiences I’ve ever encountered at a restaurant of this caliber. It took nearly 15 minutes just to get water, and our server was completely disengaged from the start. He didn’t introduce himself, explain the menu, or offer any recommendations — just asked, “Do you want any appetizers?” We said yes, ordered a couple, and before we could even place drink orders, he walked off. Drinks finally came, and they were fine, but that’s about where the positives ended. My business partner’s wife asked about gluten-free options; the server admitted he had “no clue” and said he’d check — then never came back with an answer. She ended up ordering something she hoped was safe. We ordered four simple steaks with sides — nothing elaborate — but our food didn’t arrive until 6:45, a full 90 minutes after being seated. We mentioned multiple times that we were heading to a show at American Airlines Center and needed to stay on schedule. Despite that, there was zero sense of urgency. I actually went to the service station myself at one point to grab a bottle of water and refill our glasses because no one was checking on us. The food, once it arrived, was fine. The ambience is actually quite nice — the interior is beautiful, with a great atmosphere and attention to décor. But those two factors don’t make up for the lack of basic service competence or coordination. When you’re spending hundreds of dollars for dinner, it’s not unreasonable to expect professional, attentive service. What we experienced felt like a restaurant that’s either new, poorly managed, or completely untrained. Everyone seemed out of sync, unmotivated, and unsure of what to do. Bottom line: • Ambience: 9/10 • Food: 7/10 • Service: 0/10 • Value: 2/10 If this had been a packed restaurant, I’d have given some grace. But with an almost empty dining room, there’s no excuse. I genuinely hope the management reads this and invests in better training — because as of now, Villa Azur is all show and no substance. The only reason it’s getting two stars instead of one is because the food was decent and the space itself is beautiful.