1 /5 Christian Sanders: So, long time Taco Casa customer here. Stopped off to get dinner for my family. We wanted to just grab the 12 taco box deal. They also offer a 12 bean burrito deal for the same price (about $20) both prices are identical. They ALSO offer 6 of each in a box which is also the same price. I remembered that my son prefers bean burritos and so I asked if we could do 10 tacos and 2 bean burritos. Cashier “we can’t do that”. Me “can you ask a manager?” I used to manage a restaurant and know that if given the opportunity to fulfill a customer request that would literally have zero cost to the establishment, I would gladly do that. The cashier went to the line area to ask who I assume was the manager on duty. They looked up at the cashier, he asked, then they looked at me, turned to the cashier and said “no” then returned to what they were doing.
The cashier told me no (not his fault) and I said “thank you” and did not place an order. We will not be going back to this location and probably not to Taco Casa anywhere, if this is the trend the stores are going to.
I was not asking for anything free or extra. Just altering the ratio of tacos to bean burritos which are the same price. However, if this was the policy and there is no way to change it by the manager (which seems unlikely but benefit of the doubt and all) the look up to see who was asking makes it particularly problematic. It very much felt like it COULD be done but only for certain people? No idea as the manger did not take the time to explain the policy or even offer an alternative.
Could I have just ordered a couple of extra bean burritos? Absolutely, but when we as a society continue to allow corporations to arbitrarily set policies that make no sense and offer no explanation we, as consumers can only refuse to spend our money with them and let everyone who might need to know how poor the customer service is.
Anyway, maybe go to Taco Bell, I guess.
