1 /5 Perpetual Road: Just got off the phone with a very rude employee @ 515pm on Dec.16,2025. Ordered a childs plate with sides to which I asked if it came with side, she replied no its extra. I then proceeded to order a second meal, which was also a childs meal, to which she then ask what sides I wanted for it. To my shock she was going to charge me extra for the first childs plate but the the second. I then repeat now, for a third time, and ask why did the first childs plate not come with sides? She stated "You didnt say it was a childrens plate".....my wife standing next to me, stated in a voice so the employee could hear that I mentioned it multiple times with a confirmation.
In summary the employee was unaware of their own menu, called a customer a liar when the employee was wrong, used gaslighting techniques, unprofessional and rude the entire time on the phone.
I understand rough days, as a veteran I get it. However, the black of integrity and passing blame is not becoming of an establishment that supports veterans and first responders. That alone warrants my additional time for this review. I do not recommend anyone to go to this restaurant as if this is how they treat customers on the phone, what is happening in the kitchen.
Retrain your employee or find one better to answer the phone.
