1 /5 Shanna Franklin: *Edited-I just read your response. What else is there that you need to know? What a ridiculous and inconsiderate response! This tells me that corporate re-training needs to begin at a higher level than just the wait staff.*
I was so frustrated that all I could do is cry to keep from being unkind to the other employees. This was our first meal of the day after having left Church. Worst waitress and service I have EVER received at this location and it is normally my favorite restaurant to come to. Jessica needs to be retrained! She brought my husbands Blue Cheese Crumbles for his salad very late...as he was almost finished with his salad and said "Oh, you are halfway done now" and sat it down on the table for him. His beer never came to the table until I stood up and went to get a MOD. The manager on duty had it to our table within a few minutes. My six year old was getting antsy after waiting 45 minutes or so for his food. The manager got it to us pretty quickly after I asked him why it was taking so long for us to receive our order. I ordered a well done steak and received a medium well red steak. It ruined my entire meal. I sent it back and did not have anything to eat from this establishment. The manager did his best to rectify the situation, but the damage had been done and I left looking for somewhere else to find a good meal with good customer service. She was extra attentive to an older gentleman, which took time away from getting my familys order correct and bringing items that we ordered to our table in a timely manner or at all. One reason that he got extra attention was because his steak was not cooked per his order either and they had to remake it and bring him a new one. He was there before we were seated and had been waiting for his corrected order is how I know. HORRIBLE EXPERIENCE, I DO NOT RECOMMEND THIS LOCATION if you want quality food and service!
