Melting Pot - El Paso (TX)

5 /5 Kate K: Updates: We revisited after getting a response from the manager, and it was fantastic this time! Greeted and seated right away. Service, food quality, and ambience was all perfect. We ordered 4 course meal and it was filling and a fun experience. Definitely coming back! ‐------------------------------------------------------ Original post: When we went there, we werent even greeted for more than 15 minutes. There was a server but she didnt sit us down or showed us menu nothing like that. She simply said they have a shortage of workers that day, without telling us how long we should wait or no apologies. There was another group who waited with us more than 10 minutes and we all left the restaurant. Pretty sure the only server wanted us to just leave. Understand that a shortage of staff is a big issue but Im sure they could have handled it differently. Ive never experienced a resutaurant just totally ghosting ppl when there were tons of empty tables. They could have came up with a waiting system or something like that. It was just bizzare..

5 /5 Rovana Azevedo: We had a very great experience at Melting Pot El Paso. My husband and I were having a Date Night and I love it! Cesar was the most amazing server, very friendly and knowledgeable of everything we ask at the menu. I truly recommend it!!!

5 /5 Kira Ruark: Went here for a date night, it was UNBELIEVABLE. I loved every second of it. First time ever with my husband and our server, Caesar, made the experience so much better! Although the prices were high we still had an amazing time, can’t wait to go again!!

4 /5 Bonnie Teng: We have come here multiple times for dinner, but never for lunch. I looked at the lunch menu online and decided to give it a try. Upon entering around 11:20, the restaurant was empty and there wasn’t anyone in sight. We stood around for about 5-8 min and finally, our server saw us and seated us, but gave us dinner menus. I asked about the lunch menu and the server, Joe, asked if I meant the brunch menu? I said, the lunch menu that’s posted online. There was some confusion bc he said he only works nights and was just filling in for someone. He brought the brunch menu and it showed $25 for the “Fondue in a Flash”, but the website showed $20. He honored the web site price, which we appreciated. We ordered 2 of those and my sons got a burger and a chicken sandwich. The size of the burger and chicken sandwich was very generous for $15 and came with fries, which were very good. Our cheese fondue tasted like it needed salt or something bc it was quite bland. The salads were good. The skewers were a good portion and tasted good but were dry with no dipping sauces. Joe told us it was just him and one cook there. The cook even came out and let us know the skewers were coming and apologized for the delay bc we had mentioned we had an appt to get to. They were both excellent and provided great service. The restaurant was FREEZING though and the bench in the booth we were seated in was all torn up (see pic), which looked terrible for a somewhat nice restaurant. Another lady came into the restaurant when we were eating and stood around, but since no one was upfront to assist her, she eventually left. Eventually, there was only one other solo diner while we were there - they must survive on the dinner business? Overall, we would prob go back, but if it got any busier, they would need more than one cook and one server to run the whole restaurant.

4 /5 Lazarus Frasier: Overall experience...pretty good! Ordered the 4 course dinner! To be honest....got full! Well worth it.....fresh and flavorful! I took the option of cooking on the cast iron....next time I would use the broth option! The dessert portion was absolutely amazing! I gave 4 stars for only having 3 servers which delayed our service to the table