2 /5 R. G.S.: Special Occasion
We visited to celebrate my dad’s birthday with a large group — over 15 adults plus children. When we arrived, the tables were set and ready, and the restaurant wasn’t very busy (only one other couple dining and a few others at the bar). Unfortunately, the overall experience fell short of expectations, especially for such an important occasion.
We had to let a staff member know that we were ready to order, and although he acknowledged us, it took another 15 minutes before someone actually came to take our orders. Only one server seemed to be attending to our entire group, which made the process understandably slow.
The food started coming out around 20–25 minutes later. While the wait would have been fine if everything had gone smoothly, there were a few serious concerns. My dad’s ribs were undercooked and had to be sent back. Additionally, my brother bit into one of the tacos and found what seemed to be a small rock, which caused some distress.
We did mention this to the staff, but unfortunately, it wasn’t really acknowledged or addressed. I stayed behind afterward to speak with someone, hoping to share our concerns constructively, but I didn’t get much of a response.
Overall, we were disappointed with both the service and the food quality. We understand that larger groups can be more demanding, but some extra attention and care — especially with food preparation and communication — would have made a big difference. We truly hope the restaurant takes this feedback to heart and makes improvements