1 /5 Jyssiah Escandon: I had a very disappointing experience due to extremely poor customer service.
From the moment we walked in, we were met with rudeness. There was no warm greeting, no kindness, just eye rolls and an attitude that made it clear we were an inconvenience. The staff seemed too busy to even offer basic options like putting our name on a waitlist, waiting for a table, or sitting at the open bar. Nothing was explained clearly, and we weren’t even directed to the shopping option of the restaurant.
After being told our name was added to a “waitlist” that didn’t seem to actually exist, we walked over to the candle shopping side. The woman working there was genuinely kind and provided excellent customer service—the only positive interaction we had during our visit.
When we noticed open seats at the bar, we approached and waited patiently since the bartender wasn’t there. While waiting, the host walked past us multiple times and bumped into me every single time, muttering “excuse me” with a very poor attitude, as if I was in the way—despite there being plenty of space.
Once the bartender finally returned, I asked if the bar was open seating and was met with: “I mean y’all can sit there, but I don’t have time. I’m so far behind, so it’s going to be a long time before I even get to y’all.” At that point, I knew we no longer wanted to eat there. (It was me an ONE other person)
This was especially disappointing because the restaurant has great reviews and comes highly recommended. Unfortunately, our experience was the complete opposite. The staff was unapproachable, dismissive, and made it very clear that being “busy” was an excuse for poor behavior. What made it even more confusing was that there were many open tables throughout the restaurant.
I truly wanted to enjoy this place, but the lack of professionalism and basic courtesy ensured I won’t be returning.