LA Fitness - Sugar Land (TX)

1 /5 By Cgr: They put opening and closing hour restrictions on the basketball court During summer. they limit the court access effective immediately. You guys keep losing business every day. My membership will be cancelled immediately.

1 /5 Nick A: I’ve been almost 4 years member but this place has the worst management ever. They said my membership was cancelled and I asked for guest pass for the day until I could figure out why my insurance pass was not working. the front deck employee is very rude and has had an attitude every time I see him. When I went to the manager to ask for the policy of why I couldn’t get a guest pass through my daughter, they gave me receipt of cancellation but nothing about the policy regarding guest passes. I have never received this bad service and the management has no idea what their polices even are. Go anywhere else, this place is the worst even EOS is better.

1 /5 Farid Jabarkhil: I am deeply disappointed with the service at LA Fitness in Sugar Land. I expect a gym experience that matches the reputation of a top-tier fitness brand in the USA, but this location is falling far below expectations. First, the customer service is atrocious. Staff, especially Kerbi, lack basic courtesy and professionalism. Stopping guests multiple times for check-ins or formalities is fine, but the rude approach is not. Respectful communication should be a standard for any business, let alone a national gym chain. The gym hours are another issue. While it’s listed as closing at 10 PM, this location starts shutting down at 9:30 PM. The staff, including one individual in a Santa hat, are unnecessarily rude, ushering members out with zero regard for respect or politeness. Considering there are other gyms nearby offering better service and more affordable pricing, I see no justification for continuing my membership here if the service doesn’t improve. I’m prepared to escalate these issues to corporate and, if necessary, bring them to public attention through media channels. LA Fitness needs to address these problems immediately to maintain the trust and loyalty of its members.

1 /5 Steve: Tosien (or whatever her name is) at the front desk was rude and clearly doesn’t know how to speak to members. I just cancelled my membership because of her attitude, and I’ll be letting my friends know to do the same. A place with employees like that won’t stay open for long.

1 /5 Erin: This gym is dirty and Dingy clean your gym. The bathrooms are absolutely disgusting. You need to sweep the upstairs there’s loose hair and it’s really gross. I used to go to the gym because it’s more convenient but every time I go to the gym is nasty. Hire a cleaning service since the people you hired to clean don’t do it.