LA Fitness - Round Rock (TX)

1 /5 Kasi Casillas: Decided to try out the free three day pass by signing up online. Before arriving I called to ask if they provided locks in their locker rooms and towels. While on the call I was transferred to Victor who kept wanting to keep me on the phone by asking me questions about how I’ve heard of LA Fitness, and more sales-type questions. As someone who isn’t sure if I wanted a membership since I’d never walked foot into this facility I was immediately thrown off by how unhelpful the call was and by how much it felt like a money-grab. A little while later I walk in and Victor is there speaking to me in a condescending and antagonistic tone. He mentioned that I hung up on him which is true because I didn’t feel comfortable answering any more personal questions about myself. This whole interaction left a sour taste in my mouth. After around 20 min of walking around to explore the equipment, amenities, and try out the treadmill I left. The lack of locks in the locker room is concerning, the equipment was old and rusted, and the whole place looked old and sad. The customer service was horrible and I do not plan on returning to complete the rest of the free pass as it’s 100% not worth it. I’d recommend investing in a gym and wellness facility where they actually care about the individuals that walk in and their fitness goals. And also a place that maintains their facility.

5 /5 Kevin Ke: My wife and I have been loyal members at this LA Fitness location since 2020, and today we had one of the best experiences we’ve ever had — all thanks to Solomon. My parents are visiting from far away and don’t speak English, and we wanted them to train with us for a week using the VIP guest pass. Our first attempt to activate the pass (with a different staff member on a previous night) was honestly frustrating, but today Solomon completely turned things around. He was incredibly kind, professional, and patient. He took his time to explain everything clearly, allowed me to translate for my parents, and made them feel comfortable and welcomed. He walked us through the VIP guest process in detail and even gave me kudos for bringing my parents to work out together — something that meant a lot to all of us. My parents walked out happier than ever, smiling from ear to ear, and it genuinely made our day. We’re now looking forward to spending the upcoming week working out as a family. Huge shout-out to Solomon — thank you for your exceptional service! LA Fitness needs more staff like him.

1 /5 Aran Lufthansa: Reason for one star is overpriced and rude staff. The machines are frequently out of order and not maintained. Another issue is how rude some of the staff is, especially the management. There is this one sales manager named Victor who is absolutely notorious for making customers feel like they arent valued. Armed with the worst temperament the staff here will make you second guess if this is how you should spend you hard earned money. I asked Victor the hairless/spineless manager some queries about the breakdown of my membership price because I was promised a different price and my bill was showing a much higher number. When confronted with hard questions Victor the manager decided to throw a fit, walked away, denied to redirect to someone competent enough to understand the question and instead insisted that us leave the club. Victor was so angry that he told us he is done talking to me. Very surprising to find out that club members actively paying their monthly dues were being treated worse than trespassers in a convenience store. With Victor the manager this LA Fitness is definitely losing the battle. If LA fitness keeps hiring incompetent arrogant and immature managers such as Victor I am sure this location will go out of business in coming years. Also when asked to cancel membership Victor made it a point to tell us he is not going to cancel out membership today because it was not possible. Victor in his self induced fit also left my membership details displaying on the screen for everyone to see which I was also very challenged by. Careless managers and extremely unhelpful. I would suggest you take your money some place else and avoid this specific LA fitness all together and if you have any questions beware of Victor the manager be sure not to ask him any questions as lacks the patience and competence to provide answers.

1 /5 F Z: Extremely Poor Maintenance and Cleanliness I’ve been a member of LA Fitness for some time, and I’m very disappointed with the lack of cleanliness and maintenance at this location. The hot tubs seem to break at least once a month, and it takes them a very long time to get anything fixed. Even worse, I’ve seen cockroaches around the hot tub and pool areas, which is completely unacceptable for a gym that charges this much. I’ve reported these issues multiple times, but nothing seems to improve. The facility clearly needs better management and maintenance. Until they start taking cleanliness and repairs seriously, I wouldn’t recommend this gym to anyone.

1 /5 Jacqueline Bingham: Review for LA Fitness – Round Rock, TX When I first joined the LA Fitness in Round Rock, my experience seemed promising. The facility was clean, the equipment was well-kept, and the staff initially appeared professional. I signed up for a membership with the intention of bringing my elderly mother, who cannot drive, so I would always be accompanying her. After discussing the situation with the manager, we agreed to put the membership under my name for convenience. Unfortunately, just a week after signing up, my mother was placed on hospice care. Given the sudden and serious nature of her condition, I reached out to cancel the membership and request a full refund. What followed was one of the worst customer service experiences Ive ever encountered. Despite explaining the situation and providing documentation showing my mother was on hospice, LA Fitness corporate and the local location only agreed to refund one of the three months charged. I made multiple calls, provided all required proof, and even visited the gym in person—only to be met with indifference and a complete lack of empathy. The same manager who originally signed me up suddenly became dismissive and unhelpful. It felt like, once he had secured his commission, he no longer cared about the customer or the situation. I work in the service industry myself, and I know what good customer care looks like. This was the opposite. During an already heartbreaking and stressful time in my life, LA Fitness chose to make things harder rather than showing basic decency and understanding. Because of this experience, I would never recommend this gym—or this company—to anyone. Compassion and respect matter, especially when someone is going through something as serious as a loved one entering hospice. LA Fitness failed in every possible way.