1 /5 Khizer Khadimally: I joined Kinetix Fitness in Jan 2025 as it was walking distance from my home residence. The gym has friendly staff and a laid-back atmosphere of members looking to come in, work out, and go on with their daily activities. My membership was going great up until a recent unexpected note in August 2025 that the gym’s lease had ended and would need to move a location further away. Their initial email notice on August 8th at 325pm CST was clear and transparent, but the follow-up to members was not clear and timely as expected.
I sent a follow up email on September 3rd, 2025, to find out when the new location will be open as we did not get an update since August 8th, 2025. I got a reply on September 6th, 2025, advising that they will not make the September 8th, 2025, target date and it would be extended due to a reassessment review from the fire marshal.
The same day, September 6th, 2025, Kinetix sent a note to all members with the update plus charging September membership. At first, I understood the reasoning for the delay, but I did not agree that Kinetix would charge members for the month of September since the facility is still closed and provided no supplement to members that did not have access to a gym.
After careful consideration, I decided to cancel my membership and request my September charge be refunded/prorated since they charged my account for a facility that is not operable. I am not sure when they will be open, but as of right now the gym is still temporarily closed on November 3rd 2025.
It is unfortunate that the gym had to move and have a temporary closure, but I do not agree with charging memberships in September when the gym is closed. I would have appreciated not charging members accounts till facility is back up and running since they closed at the end of August 2025.
My account has been cancelled, but now I am requesting my September charge be refunded and awaiting a reply. Neal advised on September 19th, 2025, that the request has been submitted and it may take a billing cycle to my account. Another follow up was provided by Neal on October 16th, 2025, to resolve after multiple emails, and still now no refund has been provided.
I am sure I am not the only one that is dealing with these unfortunate issues, but I wanted to share my review/experience to those that may be thinking about joining Kinetix in the future. I do not recommend this gym as there are cheaper and much better options in the area.