HOTWORX - Tyler, TX - Cumberland - Tyler (TX)

1 /5 Frida Mendez: Unfortunately the reason for a one start and this review is simply because they are completely ignoring my request to cancel my membership. I spoke with the manager in July and we agreed to cancel in Aug since that would have put me past the 6months mark so I won’t be charged a cancellation fee. Well they continued to charge my card, reached out again in September and now October because now they don’t respond to any messages or calls. But in July I received a call back right away. I truly liked this place, I considered joining again after I finished nursing school in summer of 26’. However, with this type of issue I simply won’t. This is beyond ridiculous to make it unnecessarily difficult to cancel.

5 /5 Carrie Baugh: I love Hotworx. It’s the best fitness studio I have ever experienced. I love how they infrared therapy studios burn twice as many calories as my old workouts. I love the cycle class and the rowing always throw in a hot core throughout the week as well.

2 /5 Ewww People: I had a membership at a brand new studio in a town I moved from. I was super excited that my favorite gym was in the town I was moving to. I swung by and checked it out when I was in town for my job interview. I really liked the owner. After moving here and upgrading to the sweat everywhere membership it was apparent that this studio, being one of the original studios, was being maintained in a subpar manner. There were stained and splintered sauna floors and disgusting smells emanating from the HIIT studios. Not to mention the bikes in disrepair with torn seats and pieced together parts that did not function correctly. The door handles were also not seated correctly. The screens were burned out in some of the saunas. Also, the members did not adequately address the cleaning required after they would use the HIIT equipment. There were also boxes stored on top of the saunas, which contributed to the overall bad vibes. I tried contacting corporate about these issues and did not receive any response. I also had the privilege of meeting the creator of HotWorx at the grand opening in the town I moved from. It’s hard to believe that corporate just doesn’t care. Steve Smith seemed like a reasonable and on point person who personally showed up at the grand opening for one of his franchisees. When comparing this studio to others I visited with my sweat everywhere membership, I can only say it does not inspire me. It is not maintained to the other sauna’s standards. I miss the convenience of the HotWorx 24/7 workout with the intense and helpful infrared energy, but I’m not excited to go to workout in a place that is not clean, fresh and in good repair. I wish someone would open a brand new location with great natural lighting in ann outlying Tyler town that would be closer to me. I would rejoin that gym.

5 /5 Kendall Heenehan: I love going to Hotworx and the overall theme of private workouts in your own personal sauna. They change the video workouts often enough that it doesnt get stale but not too often so you have time to learn the postures and deepen your practice. The infrared heat feels so good and I get such a great workout each time! Ive been a member for a year now and still love it.

1 /5 Gabrielle Graham: Attempted to cancel my membership multiple times from 3-4pm. Was told by molly (that was extremely disrespectful) that the manager leaves to pick up her kids and she is the only one who can cancel the membership but i would receive a call or I would “just have to wait” because she refused to contact her manager. I tried again the next two days, and was hung up on. Tried to call back three times and was forwarded. Then 10 minutes later received a call back from regan who was very kind and told to check back again on Monday. I’m trying to get a better picture as to when it would be best to cancel my membership and i’m hit with “you can google the times we’re open.”- from the manager herself brittany which was admitted on the phone. see the attached photo for my interactions with the manager. Staff are very disrespectful. Would not recommend & I definitely will not be returning or recommending to anyone. The saunas are not cleaned properly and reek of sweat.