HOTWORX - Sugar Land, TX (River Park) - Sugar Land (TX)

5 /5 Devon Hertzler: If you’re wanting a workout that will change your life HOTWORX will do it! I love the 3d workouts, privacy, and guidance with the virtual instructors. I had one trial class and was hooked! The crazy part is I never liked yoga or Pilates I was always a fast cardio lover. But now I get both and obsessed with how I feel and look leaving the sauna!

5 /5 Anita Murillo: Id like to give a shout out to JADE!! She is Amazing and made my re-enrollment a FANTASTIC experience!! I have to brag on your Location, I was a former member but my daughter and I cancelled our membership due to relocating further Richmond near Katy. After visiting and calling a couple of locations closer to me I realized what a GEM your Studio/Gym is! It is also very clean and organized! ..Kuddos to the girls that previously worked there and who gave excellent customer service and Hats off to JADE for being so bubbly over the phone and genuine! The sign up process was smooth and she was even signing up another new member! Fabulous multitasking abilities! Looking forward to getting my health and fitness journey back on track! ;) Thanks Jade!

1 /5 Hina Chaudhry: Update: they claimed to have waived the cancellation fee but still owe me a refund of $62.69. It has been over a month. I have sent multiple emails and they continue to ignore me. Disappointed with HOTWORX’s Lack of Compassion and Communication I’m extremely disappointed with my experience trying to cancel my membership at HOTWORX due to medical reasons. I have emailed the owner five times, explaining that my doctor advised me to stop using the sauna due to a medical condition and the medications I’m on. I even offered to provide a doctor’s note to support my request. I received only one reply, which stated I had to either pay $99 to cancel immediately or continue paying for two more months. Since then, I’ve followed up three more times with no response. This isn’t about avoiding a fee—this is about my health and safety. The sauna is not safe for me. For a company that promotes health and wellness, this response (or lack thereof) is incredibly disappointing and feels exploitative. HOTWORX, do you want members to risk their lives in your saunas just because your policy doesn’t account for legitimate medical concerns? Or should we just accept being charged for services we medically cannot use, as if it’s our fault we got sick? I expected more professionalism and basic human decency. I hope this gets someone’s attention, because your current behavior is unacceptable

5 /5 Jordan Patton: Hotworx has been life changing. I went from 218lbs at my heaviest, was 213lbs in April, 2023 and here we are at 183lbs on June 30th, 2023. Its convenient and easy to fit in to a busy schedule. A plus are the employees at Hotworx Sugar Land; theyre professional and are willing to answer any questions or assist in any way. Also, and you cant beat this, theyre open 24hrs a day with unlimited workouts. After hours you just use a wifi enabled code to enter, how awesome is that!!! My before and after photos are attached.

1 /5 Bonnie Grisham: I rarely leave reviews, but I believe it’s important to share my experience so others know what to expect, especially when it comes to cancellations. I signed up at HOTWORX Sugar Land (River Park) in February and did not return after the first week. Recently, when I went in to cancel, I was met with resistance, misinformation, and ultimately, intimidation. Despite fulfilling the six-month initial contract term, the front desk staff insisted that I could not cancel unless I paid a fee immediately. When I calmly explained that I couldn’t make a payment that day and requested to remove my payment methods, the staff member became flustered, retreated to a back room, and called the general manager and studio owner. Instead of offering support or resolving the issue, they spoke with me over speakerphone in an aggressive manner, raising their voices and making me feel as though I was in the wrong for simply trying to cancel after meeting my contractual obligations. This behavior felt like bullying, plain and simple. The young employee seemed overwhelmed, and rather than stepping in to de-escalate the situation, the management team only escalated it, showing complete disregard for my concerns. Ultimately, I had to escalate the matter in writing to be taken seriously. This experience highlighted a lack of professionalism, inadequate customer service training, and a disregard for consumer rights. If you’re considering joining, I suggest reading the contract thoroughly and preparing yourself for potential challenges if you ever decide to cancel. I sincerely hope the owners take this feedback to heart, improve staff training, and treat members with the respect and dignity they deserve.