2 /5 Robin Barth: This location has seriously declined. I’m a sweat everywhere member but this is my home studio and I hardly come here — and the unwelcoming, borderline rude behavior from the staff is a big reason why.
Most recently, my pregnant sister stopped by during clearly posted staffed hours to pick something up for me. She wasn’t in workout clothes, so it was obvious she wasn’t trying to access the facility — and yet, she stood outside while the staff stared at her through the locked door, refusing to acknowledge her for far too long. When someone finally came to the door, they opened it just a crack, blocked the entrance with their body, and offered no greeting — just a blank stare.
When she explained she was there to pick something up on my behalf, she was immediately brushed off with a dismissive “we don’t do that.” No attempt was made to verify her story, ask for my name, or check my account. It wasn’t until she called me and I relayed the exact same explanation that someone vaguely recalled my call from a few days earlier — and begrudgingly helped her.
The entire interaction was unnecessary, uncomfortable, and frankly unprofessional. I understand if there are policies in place, but this wasn’t about rules — it was about attitude. And this isn’t the first time I’ve experienced or heard about staff at this studio acting cold, condescending, or flat-out dismissive.
How is this supposed to be a welcoming environment for anyone looking to start their fitness journey or sign up for a membership? First impressions matter, and interactions like this send a clear message: you’re not welcome here unless you’re already part of the club — and even then, don’t expect much.
If they had taken two seconds to listen and communicate like decent human beings, this could’ve been a non-issue. But treating someone — especially a pregnant woman — like an unwelcome nuisance is absolutely unacceptable
