Crunch Fitness - Midland - Midland (TX)

1 /5 Scott Clark: Avoid this place at all costs — the way they handle billing and communication is unbelievably unprofessional. This gym repeatedly hits you with surprise charges, refuses to take responsibility for their own mistakes, and hides behind fine print instead of being transparent. The customer service is dismissive, unhelpful, and seems designed to make sure you pay for their errors. Here’s what happened: 1. Three charges for one service. My girlfriend had to book the body scan three separate times because they couldn’t get their act together — the machine was broken the first time, the trainer didn’t show up the second time, and only on the third try did she finally get the scan. Despite that, they charged her for all three appointments. When we brought it up, they blamed us for not reporting their own no-shows and technical problems. They refused a refund even though the extra charges were entirely due to their failures. 2. Misleading membership information. I spoke with the manager, Liz, about adding myself to my girlfriend’s membership. She explained the new monthly rate and very clearly told me that we could go back to the original plan at any time with no fees. That turned out to be false — downgrading comes with a $20 processing fee that was never mentioned. When I pointed this out, their response was basically, “It was in the agreement,” instead of acknowledging that I was given inaccurate information. This experience was enough for me to decide I’m done with Crunch entirely. If you’re thinking of joining, think twice — the lack of transparency and accountability here just isn’t worth it.

1 /5 Alfredo Ayala: I signed up last year and never went to the gym not once. Forgot about it and I understand but had my light bill money in my checking account and boom Im without money for my light bill and I emailed Elizabeth Binder and explained that I have a special needs child and have to have the power on can you refund me what yall took. She says Ive cancelled your account but cannot refund your money. Do not sign up they have heartless management.

1 /5 Jeff S.: Edit: Finally found the right form to cancel but even with my billing cycle being the 26th (cancelled the 6th) I still get hit with another month. Sure its "legal" but damn is it scummy. Highly recommend finding another facility. Got my membership while in town doing work for a few months. Pulled off the job and forgot to cancel. Now Im in another state and cant get a hold of anyone or anyone to return my calls to cancel. Owners of the gym disabled/state of Texas* the cancel online membership as well.

1 /5 Irina Roshdy: The worst experience ever! Came to cancel in August! They downgraded me instead, game me a ton of papers to sign, and charged me 20$. Then got a call saying that I awe them 34.5$. Turns out they did not cancel! I called them to cancel they were so rude and added another 20$ on top of it 30 day whatever to cancel it over the phone ! What a horrible company. Never again!

1 /5 Emery Ortega: I go once or twice a week, and lately a lot of the equipment has been out of order or broken. Its a bit unprofessional. I canceled my membership today because I noticed they had been overcharging me for the past month, as well as drafting double out of my account today. When I called to ask about the charge, they said my membership contract ended so automatically it charged me $10 extra since I was in the "base flux" plan. When i said this was ridiculous, and I did not agree to be moved to that plan they just shrugged it off and said it happens. Offered no reimbursement even though they overcharged me with no mention of this in their membership agreement or terms and conditions page. If you can, save yourself the annual fee charges and the frequent overcharging that fluctuates all year round- just go to a new gym with working equipment. Use your money wisely like I wish I had done. Crunch, do better.