1 /5 Claudia Canez: While the training itself was good, there were several issues that made the overall experience frustrating. The gym often canceled sessions without prior notice, and there were times when the coach simply wasn’t present. Yet, when it comes to canceling or adjusting from the parent’s side, there’s no flexibility or support.
My son stopped attending after June 28 due to personal family matters. We didn’t notify the gym right away, but considering he hasn’t been there for over a month, I was shocked to find a new charge today—one that left my account overdrawn. When I called to explain and ask for a refund or some form of consideration, I was told no without any real empathy or understanding.
It’s disappointing that they can cancel or change plans at their convenience, but won’t consider helping a parent who’s clearly going through something and hasn’t used the service. I understand they have many kids to manage, but a simple courtesy call or follow-up when a student hasn’t shown up for weeks would go a long way.
This experience has made it clear that we won’t be returning. I hope this feedback encourages better communication and fairness going forward.
