Club Westside - Houston (TX)

5 /5 Lauren Bell: Club Westside is our little oasis in W Houston! Our family loves all the activities and amenities including the various animal experiences, family play zone, indoor fitness center, sports courts, annual club events and so much more!! The club is always adding new things and improving year after year!

5 /5 Tamiyah Bilal: I attend as a guest. It Is A Very Spacious Club With A Lot Of Amenities. There is definitely a lot to do in just one day. It is very family-oriented and kid friendly. I love that they have attendants walking around to assistant you with any extra luggage’s up and down the stairs. There are plenty of tennis and pickle ball courts. The pool is a decent size. I did not like that the attendant kept rushing the host during the party knowing they only get 45 minutes already. I am thinking about joining as a member. It is in the bus route so members from Houston can visit and subscribe.

5 /5 Mariah Allbright: Best experience ever! I didn’t know what to expect but I was blown away by the front desk hospitality. They offer an incredible amount of amenities, animal feedings, pools, classes, sport zones for kids, family zone with arcade games, mini golf, bowling. We arrived yesterday at 6am and didn’t leave till close to 8pm. The restaurant upstairs over looks the beautiful Giraffes and offers a variety of food including a lot of fresh light meals. We got a huge hummus plate, fruit plate and a house salad :) which was amazing after several hours of swimming with the kiddos. As animal lovers we would love posted animal feeding times, a caretaker option on the membership, as I’m a legally blind mom of 3 who requires a caretaker. They do however offer a nanny option but it’s for those with younger kids. As a military family we have been all over the US and now currently a veteran family, I can say that this place is a must visit especially if you have younger kiddos. Very unique and just pure relaxation.

1 /5 A Zaidi: After three years as a loyal member of Westside, I am utterly disappointed by the club’s decline. I have recommended this place to friends and was able to get them get the membership, but recent experiences have been so frustrating that I can no longer endorse it. The staff’s rudeness, outdated systems, and lack of care have driven us to decide to end our membership this year. Here are the main issues: Abysmal Tennis Programs and Coaching: The tennis program is a complete letdown. Ivan, the head coach, is arrogant and dismissive, and the coaching staff lacks empathy or professionalism. They fail to teach proper techniques, offer no meaningful feedback, and provide inaccurate information about program schedules and fees—consistently. After months of no progress, we pulled our child from these useless sessions. Unprofessional Payment Handling: Without warning or explanation, my payment method was removed from the system. When I inquired, I was met with curt responses and told to fix it at the front desk, which is inconveniently located far from the family zone. This lack of communication and dismissive attitude is infuriating and unacceptable for a supposedly premium club. Outdated and Frustrating Court Booking System: The court booking process is archaic. Members must trek to the front desk—far from the courts—to reserve a spot. Even after booking, I have arrived to find others playing, refusing to leave. The front desk’s response? Call them out, wasting my time, with no offer to extend my session. This feels biased, disorganized, or simply indifferent. Why can’t bookings be managed at the court for convenience and to monitor abuse? Rigged Ball Machine Booking: The online system for booking the tennis ball machine is a farce. Despite frequent availability, the system mysteriously blocks reservations, leaving the machine unused while members are left frustrated. It’s a clear sign of mismanagement. Neglected Facilities and Safety Concerns: The family zone is a mess. Broken machines go unrepaired for weeks, and the jungle gym is a free-for-all, with older kids creating chaos while staff at the front desk chat instead of supervising. I have raised these concerns repeatedly, but nothing changes. While the facilities themselves are decent, the rude staff, broken systems, and complete disregard for member experience have ruined what was once a great club. Westside’s management seems oblivious to these issues, and I’m done. We will not be renewing our membership.