Keywords: establishment,insurance_agency,point_of_interest

CASTILLO AUTO INSURANCE - Garland (TX)

Address: 🏡 3160 Saturn Rd Suite 202, Garland, TX 75041
Phone : +1 (214) 791-9715

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJ6dBZf2qnToYRHrjBklwVFDo

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Frank N: 4/07/25: I had a terrible experience at the AAA location in Garland, Texas. I received a letter from my mortgage company which stated that they paid the renewal premium on my AAA homeowners policy that I had canceled after 9 years effective 3/25/25. I stopped by the office and was speaking with Chris Anderson about it, since I have known him since 2011, and hes always been helpful and friendly. He was looking into it on his monitor and trying to figure it out. I was standing at the counter. Out of no where, Evan Smith walked over and stood behind Chris. He did not greet me, nor acknowledge me. Evan started asking me several questions, and before I could answer, he would ask me additional questions. I did not take well to his tone, and told him that I had been a AAA member for over 20 years. He stated that had nothing to do with anything. I told Evan that I did not know him, did not ask for him, and didnt know why he interjected himself in the situation. Evan decided to talk to Chris about my concern while in front of me, and Chris was put in the uncomfortable position to relay Evans opinion to me, although I was standing right there, and heard the whole conversation. It’s extremely disappointing to see someone like Evan Smith, a Branch Business Manager (according to his business card) working at AAA, who is very unprofessional, clearly dislikes his job, and is definitely not suited for a customer facing environment. This kind of service damages AAA’s reputation, and upper management should seriously reconsider keeping employees like this. I submitted an online inquiry about my homeowners policy and received a personalized response in three days. I also submitted a complaint form to AAA regarding my unfortunate experience with Evan, and received an apology from the company.
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Enrique Maya: I love this place, great service, honest and cheaper than any other place around. Other places where charging me $150.00 to start with them and here they only charged me $50! Im definitely referring all my friends and family.
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