My Family Agency Insurance Services - Sherman Susan Guerrero: I had my insurance with Juanita LĂłpez from Family Agency Insurance Services, and unfortunately, my experience was not a good one. On multiple occasions, I reached out to her for documents or questions, but she rarely answered calls or sent the requested information.
I referred several people to her, and they all had the same complaint: lack of response and follow-up. The most concerning case was my sisters. Juanita issued her a policy, and my sister urgently needed some documents for a company. Despite several attempts to contact her, Juanita never responded or provided the paperwork. As a result, my sister lost an important project.
Additionally, when my sister canceled the policy, she never received a refund. Situations like this show a clear lack of professionalism.
I strongly recommend finding an insurance agent you can truly trust—someone who is responsive, helpful, and supports your business growth, not someone who causes you to lose important opportunities.
