5 /5 Carol Langner: The process of getting my personal loan from 1st Franklin Financial was simple and fast! And when I faced an adverse event in my life, Renee, the branch manager (Conroe, Tx), was empathetic and helpful! Her kindness and professionalism made it easy to work with her to create a solution to continue to pay off my loan. Overall I had a great experience and would use their services again as needed. Thank you to both Renee and Sally who gave me excellent customer care!