Rachel Campbell They dont do what you bring in your jewelry for. I brought in my cross pendant to have the posts that hold my cross to the necklace replaced. 2 wore out completely of the 3 from my necklace. They charged me $79. I was fine with that. (A little more than another jeweler had quoted but that was so we a year ago.)
Said they would replace the "prongs". I said fine BUT I AM BRINGING IT TO HAVE THE POSTS THAT HOLD THE NECKLACE TO THE CROSS REPAIRED! so my cross doesnt fall off my necklace BECAUSE ONLY ONE POST IS STILL IN TACT! I showed them in the store REPEATEDLY. Wrote it down ON THE TICKET WHAT NEEDED TO BE FIXED!
They kept it 2 days and "fixed the prongs" - there was NOTHING wrong with my prongs on the diamonds! And did NOT FIX THE POSTS AT ALL. When I called they said bring it back and we will fix it for no charge. IN FACT THEY GROUND DOWN THE EDGES WHERE THE POSTS HAD BEEN AND WORN THROUGH IN THE CENTER OF THEM!
I dont.know what the deal is but I dont.trust them now. I barely trusted them before! But thought they couldnt possibly screw up replacing the gold posts! But they showed me!
I have had this cross for years (DECADES!) and it is very sentimental to me!
I am so frustrated they wanted to argue when I called saying that "they fixed the prongs." That WASNT the job!! The job was replace the 2 posts! There are supposed to be 3 posts that hold the cross to the necklace.
It actually looks like they ground off the edges of the 2 other posts!! Making it harder for me to get it repaired now!!
I will NEVER trust them again!
1 /5
