Urban Outfitters - Plano (TX)

5 /5 Madison Daigre: Lane was so great and helped me with everything I needed! Super patient when I had a bunch of items to checkout with and helped me place an online order!

1 /5 Kate l: Went in for an online order return walked up to the cashier the red haired cashier who claimed she’s the manager there when I asked for manager that was very rude and lack of customer service. I brought everything I needed for a return (1 out of 10 items purchased)by going thru the return process online along with the print out for return. But the cashier / manager wouldn’t take the return by saying sale on sale items are final sale which is the store policy multiple times to me when the item I bought wasn’t neither marked final sale nor not returnable, I mean none of the 9 items I purchased were marked Final Sale at the time of purchase!! return approval receipt was in my email I showed it to the rude cashier she was keep saying it’s a final sale I should just contact UO myself. WTH?!?! I mean UO website let me pick an item I want to return and suggested me to return in store for a free return so I drove 23 miles to this store!!! Wth!!!!! She gave me the face while I was there!! So rude!! Worst customer service ever!!

1 /5 Kalani H: The customer service here is very poor. I came in and purchased three items the cashier scanned one item twice. I’ve had countless issues receiving a refund, and no one can seem to help. The item had been refunded twice and the money went to my account and then was taken out. I am very disappointed with the service and feel that if they make a mistake they should make it right with the customer. I should not have to make an extra trip to the store to fix an issue THEY made. The store is 20 minutes away from my house and I should not have to be the one to correct this issue.

1 /5 Steven Guthrie: Not one person said hello all were in the back entitled. Music is foreign not American.