Red Raider Outfitter - Southwest - Lubbock (TX)

1 /5 MR. Jones: 7 day holiday policy is a joke. I tried to return a graduation gift and they refused. I got 2 shirts different sizes to make sure I got one that fit. The other was still in the bag with all the tags on it. I tried to return the extra on the 8th day and they wouldn’t do it. The employee said it was the mangers discretion and “she could if she wanted to”. This place gives TTU a bad rap.

3 /5 Melly K: They have the goods and they know it. Checkers are friendly, merch is organized to an extent, but those two things are as far as it goes. Other employees are bored at best, prices are almost double what they should be, at least 60-75% too high. There are never sales, and there is no competition so they get away with it. Fact is they shouldnt be able to get away with it. Tech should do better, and so should Red Raider Outfitter.

5 /5 Cooper Deupree: This place is the best shop for Texas Tech Red Raider gear in Lubbock. They have a lot of exclusive items that you cant get anywhere else, and the selection is very large. Great place to knock it most of your Christmas shopping in one place!

1 /5 Lisa Sylvester: Do not buy family day game day shirts from Red Raider Outfitter. They used different colors of red shirts for each size. None of the shirts are the same quality or shade of red. This is poor quality control or just plain do not care. Seems like they are trying to get rid of inventory. If so, they need to discount shirts. Girls working there clearly did not want to hear about this.

2 /5 Hannah Verret: Don’t know what happened to customer service. I wanted to buy a limited-edition shirt for the game today. They were almost completely sold out and only had XXLs but had my size M on the mannequin. I simply asked to purchase the tagged shirt off the mannequin and was given various excuses as to why they couldn’t/wouldnt. I asked to speak to a manger who took it off the mannequin, practically threw it at me, and barked how they won’t ever do this again. I just don’t get why they were so against the 5 seconds it took to help me. The shirt literally would be worthless in less than 12 hours after the game. I understand being busy but this really wasn’t that big of an inconvenience for them.