1 /5 Outlook Off: As another recent customer said in comment & as it happened to me, You are legally-obligated/supposed to say to customer if you charge 1$ charge for credit-card/whatever the fee is. Besides, That is the good definition of customer service. ----------------------------------------------------------------------------------------------------------CONCLUSION - By looking at few more comments, probably, You are NOT doing (saying) all necessary things THAT YOU ARE SUPPOSED TO SAY/DO, but are doing all unnecessary things THAT ARE PROBABLY NOT NEEDED. It does not matter how nice you are or even how knowledgeable your folks are. All that matters (at least for me) is just service.
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WRITING AFTER SEEING RESPONSE - Then, ask the customer the question "Do you want to pay by cash to avoid credit-card-charges ?" Do not try to justify. When you are with the customer, Either be quiet, do not say anything & just provide service. JUST THAT. You can not be acting like you know everything, acting as if you are trying to help customers. And, You are trying to say all junk/unnecessary things "Oh we care about customer, etc" & all that bull-shit but not telling the fact that you are charging credit-card-charge behind the scene. THAT IS RIDICULOUS. That becomes intentional. hidden charges without telling customers. Now, you are trying make a blame excuse by writing a response to review. Just admit it & correct it. Do not try to act like you care about customers & customer service, actually, when you are not.