Pookie Janes Boutique - New Braunfels (TX)

5 /5 Becky Werlla: This shop has fun, beautiful, quality goods. Consuela selection is good. The man cave in the back corner is not to be missed!

5 /5 C Mitchell: This is a definite stop if you’re in Gruene! Teresa was so genuine and friendly! The candles were hand poured and smelled amazing and some were in the cutest containers! Ended up buying a cute Halloween t-shirt, 2 candles- a bat shaped and an acorn shaped, and a bar soap. Both hubby and I were pleasantly surprised after walking in. We thought we were just going to browse, but Teresa made a huge difference in how welcoming we felt and how genuine she was! They even offered my husband a beer and they have a man cave for men to sit in while the women shop! Hubby was impressed as well! I would 100% recommend this cute little shop to everyone visiting Gruene, TX.

1 /5 Alysa Nguyen (Lys): If I could give this place zero stars, I would. I was walking around filming a YouTube video to show people what there is to do in Gruene. The moment I walked in, she asked what I was filming, and I replied YouTube and then stopped recording to respect the business. As someone who films quite often I purposely do not record other people or young children to protect others privacy. Once I walked away, my sister heard the owner talking about myself, saying that I was filming to open my own boutique and steal their ideas, nothing about protecting their customers. If I wanted to open a boutique, it would look nothing like hers and that is not my intention as I already own several businesses of my own. My sister assured her we are only visiting and filming to show people what to do in the town. I would not recommend going into this store, they have cute items but not cute enough to overcompensate for their lack of respect of potential customers. I will be including the entire experience in my YouTube video as well as the footage and audio from the event. All she had to do was say something along the lines of . “Ma’am, Can I kindly ask you to not film in our store.” And that would have been that. No big deal we would have spent our money there. But being rude then commenting behind the counter about potential customers does not look good on the business. Seems we should have looked at past reviews from other customers then we would have been warned. Business owner or not, the way you treat customers is huge. It’s funny that other boutiques there had no problem with my filming and those who did, kindly asked with beautiful customer service attitude and still we thoroughly enjoyed spending our money there. Attitude in customer service makes a huge difference and as I can see by the response the Apple doesn’t fall far from the tree.

5 /5 Doug Baldwin: Nice crew working the store here. I think it is neat that they have a "man cave" for us tired men to rest our weary doggies after hours of following the women folk around town. They make a good use of space in here too. Lots of rooms to explore. I knew there was ice cream in town because they had a sign out front that said "no ice cream allowed inside" which was helpful because we were looking for ice cream and now knew we could find some somewhere. :)

1 /5 Becca Guajardo: I had the unfortunate displeasure of encountering the epitome of rudeness at Pookies. The customer service ladys demeanor was not only unwelcoming but outright abrasive. Instead of offering assistance, she seemed annoyed by my presence, making me feel like an inconvenience while also watching my every move. Its disheartening to receive such poor treatment in a place where one expects courtesy and professionalism. Especially in a tourist place like Gruene where many come from all over. Needless to say, I wont be returning anytime soon except to I GUESS use my store credit from my return listed below. My experience with Pookies was incredibly disappointing. After purchasing an item that turned out to be unsatisfactory, I attempted to return it. However, instead of accommodating my request, the lady helping me made the process unnecessarily difficult. She was rude, unhelpful, and even questioned the validity of my return. Its unacceptable to be treated with such hostility when simply trying to exercise my consumer rights. Needless to say, I wont be patronizing this establishment again, and I advise others to steer clear as well.