1 /5 Alysa Nguyen (Lys): If I could give this place zero stars, I would. I was walking around filming a YouTube video to show people what there is to do in Gruene. The moment I walked in, she asked what I was filming, and I replied YouTube and then stopped recording to respect the business. As someone who films quite often I purposely do not record other people or young children to protect others privacy. Once I walked away, my sister heard the owner talking about myself, saying that I was filming to open my own boutique and steal their ideas, nothing about protecting their customers. If I wanted to open a boutique, it would look nothing like hers and that is not my intention as I already own several businesses of my own. My sister assured her we are only visiting and filming to show people what to do in the town. I would not recommend going into this store, they have cute items but not cute enough to overcompensate for their lack of respect of potential customers. I will be including the entire experience in my YouTube video as well as the footage and audio from the event. All she had to do was say something along the lines of . “Ma’am,
Can I kindly ask you to not film in our store.” And that would have been that. No big deal we would have spent our money there. But being rude then commenting behind the counter about potential customers does not look good on the business. Seems we should have looked at past reviews from other customers then we would have been warned. Business owner or not, the way you treat customers is huge. It’s funny that other boutiques there had no problem with my filming and those who did, kindly asked with beautiful customer service attitude and still we thoroughly enjoyed spending our money there. Attitude in customer service makes a huge difference and as I can see by the response the Apple doesn’t fall far from the tree.