5 /5 Seyed Abdollah Shahrokni: This is an update to my original review. I initially gave one star due to an extremely frustrating experience with Barclays, the bank behind Old Navy’s credit card. However, I want to acknowledge that after Old Navy pursued the matter on my behalf, the issue was finally resolved.
Someone from Barclays’ president’s office reached out, listened, and followed through with genuine care—something that had been missing for months. I deeply appreciate Old Navy’s support in getting this sorted out.
I’ve updated my rating to five stars, not only because the issue was resolved, but because of the care and effort shown, especially once it reached the right hands. Thank you to Old Navy for stepping in and advocating for your customers, and to Barclays for ultimately resolving the problem.
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Original Reivew:
This one star is not for Old Navy--Id give them a 5. This is for Barclays--the bank behind Old Navys credit card.
I love shopping at Old Navy, but dealing with Barclays, the bank behind your credit card, has been an absolute nightmare.
After changing my address, I have spent five months stuck in an endless cycle of mailing, faxing, and calling—yet nothing has been resolved. I’ve escalated the issue, only to be told I’d receive a call from a manager, but they never say when. Apparently, customers are expected to be on standby indefinitely, with no respect for their time.
Barclays has no email support, no secure online document upload, and relies on outdated methods like fax and phone calls—which still don’t fix anything. This has been the most frustrating and time-wasting experience I’ve ever had with a financial institution.
I’ve even considered closing the card altogether, but knowing it could impact my credit score, I feel stuck—metaphorically caught between the devil and the deep blue sea.
I wouldn’t recommend Barclays credit card to anyone, and I truly hope Old Navy switches to a more reliable bank for its credit cards. Customers deserve better!