1 /5 Michelle Pena: The girl that helped me was wonderful. I bought a new phone and screen saver, which I asked to have put on. The girl admitted she was new and had already messed 1 up so she asked acting manager Justin to do it. Justin who was more interested in being on his phone than helping me, put it on and I was told that any small bubbles would eventually go down. Turns out that he had put the screen saver on backwards. Apparently because them putting on the screen saver is a courtesy, they dont have to do a good job and because I took the phone out to my car I could no longer get a refund only a credit to my account. I have been with T mobile for over 10 years and have never had a customer experience like this. I was so excited to not have to drive to San Antonio anymore just to find a T mobile store, but after my experience here at this local store, I will gladly drive the hour to San Antonio where customer service and my continued loyalty to T mobile actually means something.