1 /5 Jesse Patel: ⭐️ 1 Star – Serious Customer Service & Equity Concern
I am extremely disappointed with my experience at the Kohl’s store in Georgetown. During my visit, I was repeatedly ignored by floor associates, despite employees actively assisting other customers standing directly beside me. I was never acknowledged or offered help. This selective engagement was noticeable and deeply concerning, and it raised serious questions about unequal treatment in the store.
Compounding this issue, a prior transaction was never clearly explained, which resulted in me losing $23.33 in Kohl’s Cash. When I contacted Kohl’s corporate customer service for clarification and resolution, the experience was equally unsatisfactory. The representative did not attempt to review or look up the transaction and instead offered vague assumptions with no accountability, explanation, or effort to resolve the issue.
As a customer, I expect consistent, fair, and professional treatment—both in-store and through corporate support channels. Unfortunately, this experience reflected a breakdown in customer service standards and a lack of ownership at multiple levels. Situations like this undermine trust and raise legitimate concerns about how customers are treated and supported.
I strongly encourage store leadership and corporate management to review both the in-store conduct and the handling of customer inquiries, as this experience fell well below the standard expected from a national retailer.
