Goodwill West Texas - Brownwood - Brownwood (TX)

5 /5 Jessie: Went here last night to get some clothes for the change if seasons. And the cashier chick her name was Ashley, went above and beyond to make sure I found everything I needed. Plus she was super kind and definitely going back because of her.

5 /5 Sally Miller: Our little Goodwill Store here in Brownwood,Texas is a delightful place to shop! The staff are very friendly and helpful. They always greet customers upon entering the store. They take pride in keeping the merchandise neat, well organized and the store is easy to get around in. The store manager, Amber, is doing a wonderful job of leading her team and has made a huge impact on the success of the store. I am a huge fan of our Goodwill store and have to admit that I visit it once or twice a week and always find something I can’t leave without!!! Keep up the great work Amber and the team! You all deserve an A+++ and Gold Star Award! Thank you for all you do!!! Sincerely, Sally M

4 /5 Kris Johnson: Found some good deals. The staff was very friendly

1 /5 Thee Banana: $3.99 FOR ONE DVD!!!!!! Are you nuts, because thats ridiculous. I would have bought three DVDs today($6) instead I only bought one($4), and I wont be back to buy the others. Not to mention there is so little room for DVDs because of all the useless fitness videos that NOBODY is going to buy, they just take up shelf space, either put them in the fitness section or use the empty cases as replacements for the DVDs that will sell. Not a good plan Goodwill, but the clear message from management is that if you shop Goodwill you are expected to be rich to shop there otherwise they dont want you there.

1 /5 Meagan Roberts: So youre telling me that if I pay for an item but cant get it until the next day then decide I dont want said item that I dont get a refund??? This place is dumb, I will never give you money again. UPDATE 12/31/24 Apparently that is not standard policy above, I was contacted by goodwill and things were made right. The previous lady that helped me was fired a few days before I came back in because of several issues. I spoke with the main manager that I was told to speak with and she handled things perfectly and I am happy with how things were resolved.