Goodwill - Rockport (TX)

5 /5 Sarah England: Slim pickings is the LAST thing you could say to describe their selection of attire. Reinvent yourself with styles you have never considered . Replenish your classic look. Either way, its a refreshing outing. In a hurry, everything is organized by color and sizes. Happy hunting!

1 /5 Lexi Daniel: Shopping at Goodwill used to feel like a treasure hunt — a place where you could find affordable secondhand items while supporting a good cause. Unfortunately, that experience has completely changed for me, and not in a positive way. These days, Goodwill feels less like a nonprofit thrift store and more like an overpriced clearance aisle for damaged goods. First and most frustrating is the pricing. The entire purpose of a thrift store is supposed to be affordability, yet many items at Goodwill are priced higher than what you can find brand new at discount retailers. I’ve seen clearly worn shoes priced near retail value, used shirts priced at what they originally sold for, and cheap furniture with serious damage marked as if it were refurbished. When customers point this out, it often feels like the response is simply, “That’s just how it is now.” The magic of finding a great deal is gone. Even worse than the prices is the condition of much of the merchandise. A huge portion of what’s on the shelves is stained, broken, missing pieces, or simply unusable. Electronics are often untested, yet sold as-is with no guarantees. Dishes are chipped. Furniture wobbles, cracks, or smells strongly of mildew. Clothing racks are filled with items that have visible holes, heavy wear, or permanent stains. It feels like the quality control that should exist before items hit the floor barely exists at all. What’s especially disappointing is knowing that many of these items were donated for free by people who believed they were helping others. Instead, shoppers are being asked to pay premium thrift prices for items that realistically belong in the trash. It creates the impression that profit has overtaken purpose. While I understand that Goodwill needs money to operate programs and pay employees, the balance between mission and markup feels completely off. Another issue is the shopping environment itself. Stores are often overcrowded with poorly organized racks, jammed shelves, and carts blocking aisles. Finding anything that’s actually worth buying requires digging through piles of low-quality items, which quickly becomes exhausting rather than enjoyable. The overall experience feels chaotic instead of welcoming. Goodwill still markets itself as a community-driven nonprofit that provides opportunity and affordable shopping. In reality, what many customers see are inflated prices, inconsistent product quality, and a growing disconnect between image and reality. Thrift stores should provide access, sustainability, and affordability — not frustration and sticker shock. At this point, shopping at Goodwill feels like gambling: you might rarely find something decent, but most of the time you leave disappointed and empty-handed. I truly hope the company reassesses its pricing practices, improves quality screening, and remembers why so many people supported it in the first place. Until then, it’s hard to justify spending money on what increasingly feels like expensive trash.

1 /5 Charles Bradshaw: I like the store very clean but corporate really needs to decide how to sell your T-shirts. Someone cannot be expected to go through the entire six racks of shirts justify the size that they need you need to put them by size so I have a question. do you put your shoes by color on the racks? No you don’t you put them big man’s sizes all the way to the right you’re putting in the shoes by size why you cannot put the T-shirts by size?

5 /5 Lori: Clean and organized. Prices are great and staff is helpful. The only downside is there isn’t a dressing room, but you can return items by 3 days, with receipt & tags on.

5 /5 Elbia Thornton: This goodwill is very clean and organized. The location is nice with a spectacular view. The employees that were working this evening when we came in we’re very sweet and helpful!