1 /5 Sherry Breene: I have visited the Free People store at the Houston Galleria four times, and each time, I have been disappointed by the lack of customer service. On my first visit, I saw five sales associates gathered at the cash register, talking. I was the only customer in the store, visiting during off-peak hours, yet not one person greeted me or offered assistance. The second visit was no different—two employees stood behind the register and didn’t acknowledge me.
On my third visit, I walked by the register and said “hello,” but it was as if I didn’t exist—no one responded. The fourth time, I carried an item around for five minutes, walked by two associates who were again talking, and was completely ignored. I placed the item on the counter and left. One of the associates glanced down at the item as I was leaving but said nothing.
This experience is unlike any other Free People store I’ve shopped at across the country. My wardrobe is filled with Free People items, but this store clearly doesn’t meet the company’s usual standards. The lack of customer service reflects poor management—there is no accountability or emphasis on making sales. It’s clear that customer service is not a priority at this location, and it’s frustrating given the amount I would have spent if anyone had taken the time to assist me.
Oddly enough, the staff at the nearby Free People Movement store have been excellent. The issue is solely with the Free People store in the Galleria. Is this truly the best you can do, Free People?
