Express - Odessa (TX)

1 /5 Danna Ramirez: I love express, I shop here quite often. Very bad experience on this day: June 7th 2025. I’ve never seen such a bad experience with customer service in my 32 years of living. It seems like they let anyone with a job application work at these places. I walked in about 15-10 minutes before closing and was met with an employee clearly in a bad mood. She was very disrespectful and unprofessional. I thought she was a customer at first because of the way she was dressed (biker shorts and t shirt), I wouldn’t have known she worked there if she wasn’t behind the register. She was throwing the clothes hangers and the clothing on the table, she was also slamming the doors of the changing rooms. I could tell she didn’t want anyone in the store too because she loudly announced to her coworker that they close in 5 minutes. They didn’t even close in 5 minutes! I heard her conversation with a customer and I heard this employee give her attitude, so disrespectful, the customer was being kind too! The customer seemed upset after that as well. I walked out and didn’t buy anything since I didn’t feel like dealing with her attitude. We all have those days where we’re not feeling our best, I understand. But in no way, should you bring your negative attitude in the workplace. Lets be professional here and leave that at home and focus on your job. Quite disappointed with the service today, I expected classier behavior from this store.

1 /5 Michelly Romero: Very disappointed about how careless the staff is here. My mother went to shop at your store today but when she went to make a complaint about a situation the employee was so disrespectful. I dont usually like making reviews even if the staff is a little disrespectful but this lady acted like she didnt even care. It seems like she hates working here because she was slamming clothes on the desk and dressed like she didnt want to be here. I get if youre in a bad mood but dont bring it to your job because it really shows. I suggest you do better on picking who youre going to let represent working for brand.

1 /5 Enriqueta: I went to your store today and I was disappointed about the customer service here. Unbelieveble how they let these people work here. They seems like they hate their job here. The lady who wasnt attending me was so ill-mannered it made me not want to end up paying for anything in the store. I suggest to not forgetting anything in the fitting rooms because it seem like they just throw everything away the moment they empty them out.

4 /5 Destin Novak: So I had a great experience, wouldve been 5 stars but I purchased 2 quite expensive top coats or pea coats whichever you call them. And as the young associate was going to grab me actual coat hangers (they are thicker to prevent contact being at a smaller point and causing a crease) and when she went to do that the manager or possibly assistant manager I couldn’t tell told her ‘no just a regular is fine’. It really rubbed me the wrong way, because if someone is purchasing not only one but two 298$ jackets I feel like I should have gotten the coat hangers with them instead of what I got. To prevent those creases in the wool. Other than that super wonderful experience. I wish I could’ve got the woman’s name who helped me pick the size, she was so awesome.

1 /5 Ernest Rodriguez: Love their clothes except for the sports themed ones. And the customer service is horrible there! First off 2 employees were near the door, they did not greet us as we walked in. They didnt even turn around. When we approached to ask for help they didnt even acknowledge us. We had to interrupt their conversation to get some help. One was Male and the other a female. The entire time it was a hassle to get them to open a room and the dressing rooms were trashed! The place was filthy. I understand there was some remodeling going on at the time but not in the rooms where you try clothes on. Overall a terrible experience. It was obvious those 2 employees do not care for their jobs.