Express - McAllen (TX)

1 /5 vi: I had purchased some pants online, but they did not fit. I was unable to return them within the 30 days due to my busy schedule from work and school. I thought the workers would be more understanding considering the pants were new and unused. The company should really consider modifying their return policy. It is a little unreasonable. As a retail worker myself, our store offers a 90-day return policy on new items. They even make accommodations for customers who are past the 90-days. This store is not driven by customer satisfaction. It is unfortunate because I like to shop at this store, but I will no longer be giving my money to a company that shows no compassion towards their customers.

2 /5 Jorge Gonzalez: This store is grossly dirty, these are the nicest photos. Everything is covered in stains, layers of dust, and stuck on gum everywhere. For a store that charges 100 bucks a shirt to keep their store this gross is wrong on so many levels.

1 /5 C T: Computers dont ever work according to the staff. They have odd attitude towards customers. And if you want them to speak in English you have to ask. Clothing packed too tight to pick a size or see the style.

5 /5 Miguel Rodriguez: Went in to make some shopping for my son and noticed that all employees were busy folding and cleaning. It has been A long time since I have seen this, the lady manager has extremely great customer service and has great leadership thats probably why the store has such good employees. Thanks Manager ( Lesley ) keep up the great work Maam !!

1 /5 Eva M: Store was dirty and smelled funny. I went on a regular Tuesday, not lots of customers. There shouldnt be a reason why the store was so dirty and disorganized. There were drinks on the floor and cant wraps throughout the entire store. Dressing rooms were also full of clothes! Was very disappointed.