c.jane - Austin (TX)

5 /5 HALLOW GEMINI: I was surprised to see the reviews mentioning poor customer service. I have been here many times and the owner remembers me well. She has even picked out pieces she thinks I will like ahead of time that I am shown when I walk in. Sometimes I have stopped in just for a chat and had a nice time, especially since she follows up on things I mentioned weeks before. I cherish all the pieces Ive bought here and wear them regularly. Even if they are expensive, they are high quality. Also, I can confirm c.jane is trans friendly. The owner helped me to pick out clothes post-surgery that had specific requirements free of judgement, and checked in with me to see that surgery went well. Ive also brought my partner here to try on opposite gender presenting clothes and we both felt safe. I highly recommend them :)

1 /5 Allison Matthews: Called about coming in to buy a swimsuit today. Paid primo pricing for Austin parking. They closed an hour early. No notice or anything. I had gotten off the phone with them about it literally 15 minutes before I got there. She never said anything about them closing early.

1 /5 Kennedy Yang: Worst customer experience I’ve ever had in a store!! “Are you sure? The scarf is over $100” Have you ever watched Pretty Woman? Well, you can come here if you want the shopping experience from the movie. The older woman working here was extremely rude to me. I was probably in the store a total of 3-9 minutes and ended up leaving because of this experience. (I just wanted to preface, I was greeted when I walked in unlike some other reviews posted and I am someone who likes to shop independently. I was fully aware that this shop was more costly compared to others on the strip, and was fully prepared for that before I even walked in.) I walked into the shop before the UTSA game since I’m in town visiting and I was looking specifically for gifts for my 16 and 19 year old girls. I figured this would be a cool and trendy shop because it was on Guadalupe street, right off campus and served specifically young women. I was looking at a specific scarf I had seen on their Instagram and when I had asked about it, the only thing the woman working could remind me of (multiple times) was the price of the scarf! I never once asked about the price since it was clearly written on the tag and I had already seen it! She told me that the scarf on the mannequin was the last scarf in the store and they would be restocking on Monday. Since I was leaving town on a flight the same day (Saturday), I wanted to see if I could purchase the last one on the mannequin. BUT, she made me feel like a hassle. She kind of mumbled and groaned about giving me the one on the mannequin and after that, I didn’t even want to make a purchase in the store anymore. I didn’t want to ask anymore questions for other items like some shoes because she made me feel extremely unwelcome by constant mentioning price and sizing of the garment. I did not feel good shopping here, nor do I think anyone should give their business here. From a woman who travels often, avoid this shop at all costs. Austin was amazing and this shop was the by far, the worst part of my trip.

5 /5 Sujin Yoon: I love boutiques. I actually didnt mind the customer service. I really dislike when people are all up in my business about buying something and hover. It was a nice change of pace. The girl who worked there kept her distance but was right there when I needed some new sizes for shoes. I love all the brands I saw and this place is for sure one of my new go-to boutiques to shop at.