Carters - Richmond (TX)

2 /5 Adiba Islam: The inventory and organization is great in this store. However, the drawback for me is the customer service. I go to this store frequently and find the employees gossiping and using their phones rather than attending to the customers and being helpful when asking them questions. I asked an employee if my 4 year old son can go to their restroom and she looked at her coworker for a good while and said simply "no." I belive I have seen that they have allowed another child to use the restroom another time. This incident was disheartening. I wish there was a change at this Carters as it is the closest to me and I do not want to travel farther.

5 /5 Christine Daduya: Hands down my favorite Carters/OshGosh store! The staff here are ALL very friendly, helpful, and know their merchandise. I was in a pinch, and needed 3 full head to toe outfits for our Christmas card photo shoot. Two ladies listened to what I preferred and gave me fantastic options. The pictures turned out amazing and even the photographer commented on the kids outfits. I cant wait to go back and show them the photos!

1 /5 Venkat Yadha: I bought shoes from this store for my son, but they didn’t fit when I took them home. I brought back them to return with tags still in tact inside the same store bag. Sales representative, Faiqa, refused to take it back calling the shoes dirty. How can anyone wear the shoes with tags on? Worst customer service. Never coming back!

4 /5 Syeda Urooj: Everything in store was good. We had great time while shopping. But carts arent available to put babys car seat on them.