1 /5 Max Yuk: Complaint regarding the unprofessional conduct and refusal of sale by an employee named Nickisha at the Texas City Burlington store on Nov 2.
The issue began at the register regarding an item with a clearly displayed, but allegedly incorrect, price tag. A cashier had already processed the sale at the marked price before I paused the transaction to ask about the items gender (mens vs. womens).
The cashier confirmed the tag was wrong and consulted with Nickisha, who immediately stated the item "cannot be that price" and instructed the cashier to find the correct price, overriding the initially scanned price.
The cashier returned with an entirely different item and offered a price of $12 for the original item. When I questioned why a new, random price was acceptable but the listed price was not, Nickisha intervened.
Nickisha then stated, "we cant sell you this item," and refused the sale entirely, even after the initial offer of $12 had been made by the first cashier.
Specific Concerns:
Refusal to Honor Displayed Price: The initial refusal to honor a clearly displayed price tag is a point of contention regarding standard customer and consumer rights.
Arbitrary Pricing and Refusal of Sale: The store first offered an arbitrary price of $12, only to have Nickisha immediately and unilaterally withdraw that offer and refuse the sale completely.
Unprofessional Attitude: Employee Nickisha’s manner was confrontational and unprofessional while I was simply seeking clarification and resolution as a customer.
Desired Outcome:
I am extremely unsatisfied with the service provided by Nickisha. I request a thorough and immediate review of this incident by both the local Store Manager and Burlington Corporate Headquarters. I believe Nickishas actions in refusing to sell an item that was either already priced or offered at a second price is inconsistent with Burlingtons commitment to customer service and may violate policies regarding pricing and refusal of sale.
I expect confirmation that this complaint has been received and that appropriate action will be taken to address this lapse in service and adherence to company policy.
