Boot Barn - Rosenberg (TX)

1 /5 Jonathan Acuna: Wonderful service by most of the personnel except one particular employee played mission impossible ensuring I was not stealing because I had an infant with a stroller. The stroller had a open bottom with no shelf and not able to to hide anything it would not have been a issue if I hadn’t been bothered x8 times to her coming and retrieving any items I had in my hand. I was not left alone for more than three minutes by the same person. let me just say maybe this store isn’t geared towards family’s. The employee by the name Kylie made us sure to make us uncomfortable and did not make us feel welcomed. Also after we checked out she ensured the physically come within one foot of my stroller with my infant buckled in to visually inspect it. I will never visit this location ever again. I will only spend my money at the Katy location from now on. ****I’ve attached the stroller in question for arguments sake.**** I’ve never been made to feel like such a criminal in my entire life. Absolutely disgusted by this employee.

1 /5 Esmeralda Ochoa: My mom was accused of stealing. My mom and her bf went to exchange a jacket because it was to small. But they started to say my mom had stole a purse that my mom came in with. After my mom told them she has that purse since a long time! And they took her purse and searched it without my mom giving the cashier permission. They disrespected my mom and accused her of stealing.

1 /5 M S: Watch out who "cleans and shapes" your hats! Maylee 0 stars 0 profesional, almost ruined a $300 hat (to me she did) and didnt even clean it.

5 /5 J R: 1/25/25 - 3pm - Went in with the family today, and we definitely want to give a huge thanks to Connor, a staff member at this location. Connor was working on an end cap, and I happened to ask him since we were in the boot section on a specific item. He stopped what he was doing and helped us for about 30 minutes in finding the right style, size, color, shape, and brand boots. My kids are at times goofy and loud. The whole time, Connor showed nothing but effort in helping us find the perfect boots. His efforts clearly showed exceptional customer service and definitely deserved recognition, a raise, and promotion. What was awesome about Connor is that he matched the energy of being serious and knowledgeable but also having a humor due to my kids and their goofiness.

5 /5 Donald Jackson: Rhyian went the extra mile to find my boot size. The boot I wanted did not have a sale tag. I was going to go without. Rhyian so took initiative to check and sure enough the boot was on sale. Kaylie was patient & smiled as I scurried through my email to find my coupon, which helped tremendously. Shoutout to both. Both were stellar!