Woodhouse Spa - Nolan Creek - Belton (TX)

1 /5 Jaimee Williams: The spa is beautiful and the service providers are always great but the front desk always makes it a terrible experience, I have been here twice and each time they drop the ball. They have changed my appointment times multiple times with no heads up in advance to me. The last time I went, nothing for me was ready, no robe or slippers they had to scramble to get it ready then my massage and facial were supposed to be back to back, I go to the waiting room and was there for 30 minutes, only to go to the front desk to find out that my facial time was changed with no heads up, so I guess the front desk just did whatever they wanted to do (this also happened the first time I was there on my birthday). Then because of the dropped ball I was offered 10% off, the lady who did my facial offered me a free add on service and told me she wouldn’t tell the front desk, then I get up to pay and they did not take the 10% off because the "free add on" that the service provider did was more than the 10% off. Um that is not how that works, if you offered then it should honored, but I wasn’t in the mood to argue because I was so irritated by the multiple dropped balls that I just wanted to get out of there. Like I said, the spa is beautiful and the service providers are great but due to the rude and scattered brain front desk people I wont be returning.

2 /5 Maatie Wallace: My experience at the spa with the massage therapist was awesome, as well as with the facial technician. I’ve got a massage and a facial for Valentine’s Day for my husband, and honestly I’ve had better experiences at hand stone spa, I did not have to hear the receptionist talking to each other for the whole 50 minute massage, and it’s not as if they were checking people in and out because I could clearly hear them too going back-and-forth with their conversation, the best way I can explain it is if you’re trying to get a moment to yourself and you step into your bedroom but you can still hear your kids screaming and laughing outside of your Door. The two women who sit at the desk when I walked in had this look on their face as if I stunk or as if they couldn’t be bothered with me. But the young lady who showed me around was very nice. I wish the receptionist ladies were more welcoming it would make the experience probably better and quiet as it is a spa.

5 /5 Carrie Obarr: Hana did a phenomenal job on my facial. It was so relaxing and my skin looked radiant afterwards. She was so friendly and the apple spice mimosa afterwards was fantastic. She recommended a product to purchase that not only feels great it smells good too!

2 /5 Bailey N: Massage was good and of acceptable quality but was highly disappointed with the customer service. The masseuse and receptionist were both unfortunately very rude. I asked to not be near the front lobby when getting a massage when checking in because of a prior bad experience at Woodhouse Spa when a previous massage was interrupted by lobby chatter and voices. The receptionist who checked me in never mentioned it being an issue. When arriving to the massage room, I was once again placed near the lobby. I asked about switching rooms to one that was not in ear shot from the front desk lobby and, not only did I get a harsh response, it cut into my massage time. In addition, my “assigned” locker had been accidentally taken by someone and the next locker they gave me had a broken lock. The room used for the massage was as cold as the service provided. I have tried Woodhouse Spa multiple times to try and see if maybe I just got unlucky once or twice but unfortunately this does not seem to be the case. Disappointing experience overall and will not be recommending. I strongly suggest choosing elsewhere.

1 /5 Yvette Goodman: Tim was the worst massage Ive ever had in my entire life, and Ive had plenty. I booked a deep tissue 50 minute massage, explained I didnt care about my front and to concentrate on my back side many the sciatica pain I was experiencing. He gave a Swedish massage instead and not once did he do deep tissue. Spent about 1 minute on my sciatica area gluts, and not nearly enough on my low back and down my leg. When he announced it was over and I said what about my sciatica, he said "oh you should have told me your gluts. As if it was my fault. Does he not know his anatomy. Before coming in I saw him on his phone in the parking lot smoking. Not sure if that had anything to do with him relaxing into a Swedish instead of deep tissue, but this not worth $20 much less the $120 they charged me for 50 minutes of gentle rubbing. The girls at the front desk were nice but said they couldnt do anything to refund me because they had no management authority. I was in so much pain and disappointed that I shed a tear in the quiet room waiting for my hot tea. Whole experience was awful. And the locker they gave me when I set my stuff there the shelf collapsed, but luckily did not fall on me. The girl said sorry then walked away. She did not help me or offer to get me another locker.