1 /5 Jaimee Williams: The spa is beautiful and the service providers are always great but the front desk always makes it a terrible experience, I have been here twice and each time they drop the ball. They have changed my appointment times multiple times with no heads up in advance to me. The last time I went, nothing for me was ready, no robe or slippers they had to scramble to get it ready then my massage and facial were supposed to be back to back, I go to the waiting room and was there for 30 minutes, only to go to the front desk to find out that my facial time was changed with no heads up, so I guess the front desk just did whatever they wanted to do (this also happened the first time I was there on my birthday).
Then because of the dropped ball I was offered 10% off, the lady who did my facial offered me a free add on service and told me she wouldn’t tell the front desk, then I get up to pay and they did not take the 10% off because the "free add on" that the service provider did was more than the 10% off. Um that is not how that works, if you offered then it should honored, but I wasn’t in the mood to argue because I was so irritated by the multiple dropped balls that I just wanted to get out of there.
Like I said, the spa is beautiful and the service providers are great but due to the rude and scattered brain front desk people I wont be returning.