5 /5 Rose: **PLEASE READ**
I’ve visited this salon a few times in the past and have generally had good experiences. Today, I got Gel7x extensions for my anniversary, but unfortunately, several nails were angled awkwardly upward, and there were noticeable gaps between the extensions and my natural nails. At first, I tried to overlook it since I’m not one to complain, but within 40 minutes, the discomfort became too much to ignore.
I went back to the salon and explained the issue. The staff initially attempted to fix the gaps, but since that wouldn’t correct the angles of the extensions, I asked to have them removed. Kimberly was incredibly kind and took the time to remove the set and redo my nails beautifully—this time with no gaps and no awkward angles.
I truly appreciate the salon’s willingness to accommodate me and make things right, which is why I’m giving them five stars. I won’t mention the name of the first technician, as they did a great job on the nail art, and I see this as a learning opportunity rather than a reason to criticize.
If you’re a first-time customer, I highly recommend booking with Kimberly or Trang, as they both do exceptional work. I’ve attached photos of both sets from today—the light purple nails are from the initial set, while the dark blue nails are Kimberly’s work. The color change was simply to better match my original reference picture.
Overall, I’m grateful for how the salon handled the situation and for ensuring I left with nails I love.