Victory Nails & Spa - Pearland (TX)

1 /5 L: I’ve been to this salon twice already. The first time the visit was good. I mostly go for the massage and get basic nail polish color. The massage was good and the woman who worked on my feet did a great job with shaping and painting my nails. That’s why I went the second time. The second time however was not good. I always get a higher “level” pedicure so that I can get a good massage. It was clear the woman working on my feet wanted to rush me out. She did a half-assed massage, but for me the worst part was she did a terrible job with the polish. It looks worse than if I had painted them myself at home. She couldn’t even bother to clean the edges. She put my flip flops on wrong and gave me two right ones. She didn’t even move me to the dryer, she just walked away from me. It was a mess. I am so disappointed that I had two totally different experiences. I think because I was on the phone she thought I wouldn’t notice all the things going wrong, but I did. Not sure if I will be going again :(

5 /5 Tan Taylor: This was my first visit. Ken did an excellent job on my nails and Emily did a great job on my pedicure! I fell asleep during the whole process because they were sooo gentle! The nail salon is BEAUTIFUL, clean, and did I mention that the Passion Fruit Juice is Delicious!!! Im definitely coming back!!

5 /5 Esther Chiu: Awesome nails and customer service by Cindy! I asked for nude nails with extended tips and almond shape and Cindy was able to help me pick the color and shaped my nails with ease! I highly recommend this place as they were able to fit me in their schedule last minute and I loved their service. The photo in the car is the day I got it and the second photo is almost 2 weeks out!

1 /5 melynda yarbrough: Asked the guy to not go too thick, which is known to happen, he made them so thin within 3 hours they are breaking. Because Ive been here multiple times I thought Ill just give them a call and surely theyll fix it. Nope! The manager who called my phone from her private phone began to accuse me of breaking them while gnawing on spicy food! Literally thats what I was told. And she saw the picks. After what felt like an eternity of her yelling everytime I tried to talk she ended it with hanging up on me and refusing a refund! Absolutely ridiculous! I tried to explain that I specifically told this guy doing my nails theyre too thin. He would scuff. Im ashamed I payed for this and a good honest company would be understanding and return atleast a portion of the 60 spent.

1 /5 Kenya Mathews: HORRIBLE I have been here many time and had a great experience. But today no at the end of the day I didn’t like my nails they where uneven and chunky and I ask them to take them off. The manger was very rude when I told her I didn’t like them and started yelling at me and my mom.She told me I needed to make better nail decisions. She went back and forth with me and my mom. Once she decided to take them off she continue yelling and told us we needed to listen to her. Another staff member came over to cut and soak off my nails but it began to BURN I had to get up several times to tell him that and he continued to tell me no. Kept telling me later later when I had already been there form 11:30 -3:30 .Overall the experience I had today was completely horrible to the manger down to quickly of the set. DONT COME HERE POOR CUSTOMER SERVICE SAVE YOUR MONEY