1 /5 Ashlyn Stevens: I spend a LOT of money online at Ulta since they don’t carry everything in store that they carry online. I’m talking $1,500-$2,000 a year at Ulta. The only way to return online orders is in store at Ulta. EVERY SINGLE TIME I make a return in store, the cashiers are always so nice and helpful. The problem is when store managers, such as Shelby, has to come approve my returns every time. They’re always over $50-100 in returns so they have to approve them. They all have a cold attitude every time I make a return. I know returns probably affect their bonuses, but is that my fault? Take that up with Ulta, not the customer. Not our fault. They try so hard every time to make me feel bad for making returns to their store. Which, if I’m making 4 orders a month, I’m going to have returns on products I didn’t like. Again, take that up with Ulta that they allow returns, not me. I’m not going to keep a $50 product if it didn’t work for me. I bite my tongue every single time, but the next time this happens I’m not going to be so nice.
